How do I start utility service?

In order to contract water service with the City of Cocoa, documentation of Ownership or Tenancy must be provided. Please see the Requirements to Start Service page for a detailed list of required documents. Please see below for a quick-reference guide on starting service.

Property owners who have completed the closing process on your new home:

  • Request for Service Application (PDF)
  • ALTA (Closing) Statement signed by both buyer and seller or recorded deed
  • Two (2) forms of identification

Property owners under contract for the purchase of a new home:

Temporary water service may be provided pending the sale of a property by providing:

  • Request for Service Application (PDF)
  • Fully executed sales contract signed by both buyer and seller
  • Two (2) valid forms of identification

Renters (Tenants):

  • Request for Service Application (PDF)
  • A lease signed by the owner of the property and the applicant
  • Two (2) forms of identification

Beneficiaries, Trustees, Agents, and Property Managers

  • Call Customer Service to receive instructions on requirements

All requests for service must be submitted via email, in person by visiting City Hall, or you may mail in your application to:   City of Cocoa, Customer Service Division, 65 Stone Street, Cocoa FL   32922.  If you have not received a response within two (2) business days, please follow-up by calling customer service at (321) 433-8400 or via email at


Should you have additional questions, please contact Customer Service at (321) 433-8400.

Show All Answers

1. What are the hours for Customer Service?

Payment Kiosk

3. How does the payment kiosk work?
4. What if my service has been interrupted?
5. Is the drop box still available?
6. Do I need to have my bill with me to pay at the kiosk?
7. Does the payment kiosk provide receipts?
8. Does the payment kiosk provide change?
9. Does the payment kiosk accept coins?
10. Do payments post to my account immediately?

General FAQs

12. How do I start utility service?
13. If my service has been disconnected for non-payment, how do I get my water restored?
14. What if my home is used as a seasonal property?
15. How do I request a Utility Lien Search?

Bills and Payments

17. How can I pay my bill? Where should I mail my payment?
18. How often will I be billed?
19. What occurs if my payment is late?
20. Why do I have two late fees on one bill?
21. What happens if I don't receive a bill?

High Consumption and Leaks

23. How can I receive a credit for a pool fill?
24. Meters and Reading the Meter
25. How does Cocoa read the meter when it is covered by dirt or under water?
26. Who owns the water meter?
27. What is the watering restriction?
28. Does Cocoa ever estimate water meter readings?
29. How do we know the meter did not speed up?
30. How can I read my water meter?

Water Line Breaks

32. What if I have a water line break?
33. What if I have a water line break after hours or on weekends?


35. Are there any Senior Citizen or Disabled Citizen discounts?
36. What is a cross connection?

Water Quality Questions

38. Why do I sometimes see black particles in my water?
39. I had my water tested for free and they are saying I have some issues with my water, is my water safe?
40. Is tap water safe to be used for kidney dialysis?
41. Can I use regular tap water in my aquarium?
42. Can you recommend a water treatment device?
43. Is bottled water safer than tap water?
44. My tap water has a brown, red, or yellow color tint, what can I do?
45. My tap water sometimes looks milky or opaque, why is that?
46. The aerators on my faucets have white particles on them and there are white particles in my water. What is this?
47. Why is there white residue sometimes on my dishes, the shower, and in the ice cubes?
48. Why is it hard to get the soap off my hands, body, hair, clothes or car? (Hardness of water?)
49. Sometimes I smell an odor coming from my tap. What could this be?
50. My water smells and tastes like chlorine or bleach, what can I do?
51. Is fluoride in my drinking water?
52. What is the red/pink tinted stuff in my shower, toilet, or pet bowl?
53. What if I did not find an answer to my question about Drinking Water?
54. What is "backflow"