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1. Why are Precautionary Boil Water Notices issued?
2. What if I accidentally drank tap water before I learned about the Precautionary Boil Water Notice?
3. How long should water be boiled?
4. How does boiling water make it safe to drink?
5. Should I use bottled water?
6. Can I wash my hands in tap water during the notice period?
7. What about brushing teeth?
8. Can I take a shower?
9. What about washing dishes?
10. Can I wash food with tap water?
11. Can I use tap water for making coffee, tea, lemonade, baby formula, frozen juice, or other beverages?
12. Can I use my ice maker during the notice?
13. Does a water filter protect me?
14. Is it safe to give water to pets?
15. Can I use tap water to water my grass or garden?
16. If the street next to my street is under a Precautionary Boil Water Notice, will the same precautions apply to me?
17. When will the Precautionary Boil Water Notice be lifted?
18. How is the public notified?
19. Is there anything I must do after the Precautionary Boil Water Notice is lifted?

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1. When a permit is required?
2. When a permit is not required?

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1. What is Cocoa's Citizens Academy?
2. Who can participate in the program?
3. How will participants be accepted in to the program?
4. How do I apply for the program?
5. How many Citizens Academy programs will be offered each year?
6. What is the overview of the program and objectives?

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1. What are the fees for obtaining copies of public records?
2. How can I apply for an additional Homestead Exemption?
3. What is the telephone number of the Cocoa Chamber of Commerce?
4. Call about a traffic ticket I received in Cocoa?
5. Who can I call to come and pick up a stray or dead animal?
6. How do I find out who owns a piece of property in Cocoa?
7. I can't find the Cocoa Housing Authority in the phone book. Can you help me?
8. Who do I call about child support?
9. How do I get a marriage license?
10. Do you have an address and phone number for the dump?
11. Who do I call about trash collection?

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1. What is a Notice of Violation?
2. What needs to happen when I receive a Notice of Violation?
3. What is a Notice of Hearing?
4. What do I need to do when I receive a Notice of Hearing?
5. Who is responsible for a code violation, the tenant or the property owner?
6. If I am concerned about code violations, what should I do?
7. What are the rules on yard maintenance?
8. Where can I park my RV/Camper/Boat on my property?
9. Where can I park my landscaping/cargo/utility trailer on my property?
10. Are commercial vehicles allowed to be stored/parked in my neighborhood?
11. Can I place a temporary storage unit or cargo container on my property?
12. How many dogs and/or cats are allowed per home in the City?
13. If my neighbor has a pool that is not being maintained, what can I do?
14. If my neighbor has a dead tree in their yard and it is or could affect my property, what can I do?
15. Once a complaint is has been filed, what are the steps for Code Enforcement?
16. How do I pay for a Code Enforcement lien on my property?
17. If I have a lien on my property, what can I do about it?

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1. What is annexation?
2. Does my property qualify for annexation?
3. Why does the City want to annex our land?
4. How is property annexed?
5. What are the benefits of being annexed into the City of Cocoa?
6. How will annexation impact the zoning on my property?
7. What about City garbage collection services and rates?
8. Will the City require me to connect to the sewer system?
9. Will my water utility costs increase if I’m annexed into Cocoa City Limits?
10. When will I see the change in my taxes reflected?
11. How much is the City of Cocoa’s mileage rate?
12. What are the costs associated with annexing into the City of Cocoa?
13. Will my property taxes change upon annexation?
14. What will my Fire Assessment Fee be?
15. Will annexation affect school district boundaries?
16. How will annexation affect law and fire protection services?
17. How will annexation affect my home-based business?
18. I have livestock. Can I keep them?
19. Will I have to go through the City’s permit process if I’ve already received a permit from the County?

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1. How can SSBCI help?
2. Who is eligible?
3. What programs are available?

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1. What is UpStart Cocoa?
2. Am I eligible to apply for an UpStart Cocoa Forgivable Loan?
3. What is the community enrichment requirement of the program?
4. How will the funds be provided to the chosen business?
5. What is the purpose of the weVENTURE portion of the program?
6. Who is on the UpStart Cocoa and UpStart Diamond Square review committees?
7. How will applications be reviewed?
8. What factors will the review committee use for funding recommendations?
9. What are the conditions of the loan agreement once funding recommendations have been made to City Council?
10. How do I get reimbursed for eligible expenses?
11. What happens if I do not comply with the terms of the loan agreement?

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1. Where do I send my invoice?

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1. Will I get a bill for calling 911?
2. Can I do a ride along?
3. Can I burn trash in the City of Cocoa?
4. How do I become a Cocoa Firefighter?
5. Do you have volunteer firefighters?
6. Can I get a tour of a Cocoa fire station?
7. Why does a fire truck come when I call for an ambulance?

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1. Are there any new housing developments in Cocoa?
2. Are there any schools, colleges and universities in Cocoa?
3. What is the population in Cocoa?
4. Where is Cocoa located?

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1. Do I need to evacuate?
2. Do I live on a Barrier Island?
3. When will evacuations be announced?
4. Where is my closest emergency shelter?
5. What should I bring to an emergency shelter?
6. If I evacuate, do I need to turn off my water?
7. Will the City of Cocoa turn off my water during a storm?
8. Will the causeways close before the storm hits?
9. Where can I find the latest updates about the storm?
10. Does the City of Cocoa provide sand bags?
11. When will my trash and yard debris be picked up before the storm?
12. Will public safety personnel respond during a storm?
13. When will my power come back on?
14. Why should I conserve water during and after a storm?
15. Why is my hurricane debris not getting picked up?
16. How soon can I come back home after a storm has passed?

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1. How do I book an event at the City of Cocoa facilities?
2. What are the capacities for facilities?
3. When is the remainder of my rental balance due?
4. Can I have alcohol at my event?
5. What time do the facilities close?
6. Who is responsible for cleaning the facility after an event?
7. What happens if I go over my contracted time for my event?
8. How can I get more information on upcoming events?
9. What times does the Riverfront Park Fountain Run?
10. How do I get information on the Craft Fairs in the Village?

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1. How do I find information about a property?
2. What is the zoning on a property?
3. Is my property in the City of Cocoa?
4. What are "Annexations"?
5. What are "Redevelopment Areas"?

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1. How do I get a copy of a police report?
2. Can I make a police report at any time of day and do I need to make an appointment?
3. Can I make a police report over the telephone or does a police officer have to come to my house?
4. Does the police department do fingerprinting, and when can I have my fingerprints done?
5. We have a problem with speeders in our neighborhood. What can we do about it?
6. Can I have the police department run a tag, check a driver's license, or see if there is a warrant for someone?
7. Can the police open my car if I have locked my keys inside?
8. Someone has abandoned a junk car in my parking lot or on my property. Can the police tow it away for me?
9. How do I apply for a position with the police department?
10. How can I find out if someone is in jail, when someone in jail can be visited and any other information about persons in jail?
11. What if I have a question about the status of my case?
12. Where do I go to pay my traffic citation?
13. My friend or relative is overdue returning home. How can I find out if they were in a traffic accident?
14. Should I report suspicious activity in my neighborhood?
15. What do you have to do to become a police officer? How do you get in the police academy?

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1. What happens to my case after I report it?
2. How long will it take to have my case investigated?
3. Who decides whether or not my case will be prosecuted?
4. Tell me about Child Abuse?
5. How can people help combat child abuse?
6. How does the Cocoa Police Department investigate child abuse?
7. Tell me about narcotics (drug use) in Cocoa.

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1. What is a School Resource Officer?
2. What do SROs do?
3. Who is my child's S.R.O.?
4. How can I contact my child's SRO?
5. Are the Schools so bad we need SROs?

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1. What constitutes a Sexual Predator?
2. What constitutes a Sexual Offender?

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1. What is a V-COP?
2. What do V-COPS do?
3. Who can be a V-COP?

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1. Is there a ban on the use of chokeholds and strangleholds?
2. Are there several steps in the de-escalation process?
3. Do you require your officers to warn before shooting?
4. Do you require that your officers exhaust all other means before resorting to shooting?
5. Do your officers have a duty to intervene when they see another officer mishandling a situation?
6. What are you actively doing and what policies do you have in place to stop collusion?
7. Are officers banned from shooting at moving vehicles?
8. Do your officers employ the use of Force Continuum?
9. Do you require comprehensive reporting?
10. Does your department participate in the use of no knock warrants?
11. Do you carry less-lethal weapons as a proven method to curb violent behavior by officers of the law?
12. Do you restrict SWAT teams use for emergency situations?
13. Do you require body worn cameras for police officers?
14. Do you require officers to undergo training - including scenario-based training on at least a quarterly basis and involve the community - including youth of color – in its design and implementation?
15. Do you ensure accountability through civilian oversight boards?
16. Do you have funds and resources allocated for community-based programs?

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1. What is the Public Service Tax?
2. Why was the Public Service Tax implemented?
3. When was the Public Service Tax Implemented?
4. What is the connection to the City's Strategic Plan?
5. Why not reduce expenses?
6. Why not use the City's reserves instead of implementing the tax?
7. What costs are contributing to the increase in the budget?
8. How can the City impose this tax?
9. Is this Public Service Tax implemented in other municipalities?
10. What will the average increase on my water bill be?
11. What if City Council did not adopt the Public Service Tax?

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1. Who maintains the parks, right of ways and passive areas?

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1. When is my garbage collected?
2. Who do I call if my garbage or recycling collection was missed?
3. Can my landscaping company leave the yard waste at my curb for pick-up?
4. How is yard waste collected?
5. Should I bag my yard waste?
6. What if I have more yard waste than what fits in my can?
7. What is included in my solid waste service?
8. When should I place my garbage container at the curb?
9. What items cannot be picked up?
10. Do you collect on holidays?
11. What goes in my Recycle Container?
12. Why did my service day change?
13. Why am I getting billed on my tax bill and water bill for trash services?
14. Why is my waste collection fee increasing?
15. Where should I place my cart at the curb?
16. Can I place fencing at the curb for service?
17. How do I get a cart if mine is broken or missing?
18. Who do I contact to add commercial dumpster or can service?
19. Who do I contact to activate trash service at my residence and get garbage cans?
20. When I am not in Florida, not using Waste Management services, why do I have to pay for garbage collection?
21. How can I change the size of my can or dumpster?
22. Can I change the number of days for a dumpster pick-up?
23. Will I receive a separate bill for garbage service?

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1. Who do I call for street flooding?
2. How do I get a public property drainage ditch or pipe cleaned out or inspected?

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1. Who do I call to get a pothole repaired?
2. How do I report a traffic signal in the City of Cocoa Limits that is not working?
3. How do I report a damaged street signs?
4. How do I get a Stop sign installed?
5. Who should I contact to report trees or hedges blocking roadways, street lights, or traffic control devices?
6. How can I get Speed Humps?
7. How can I report a pot hole or find out when my street is scheduled for resurfacing?
8. How can I get a sidewalk repaired?
9. How can I get my street swept?

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1. Is this a new fee?
2. What's changing?
3. Why does my rate not match what is on the residential tiered rate schedule?
4. Why make this change?
5. What is pervious surface area?
6. What is impervious surface area?
7. What services does the City provide for stormwater management?
8. What benefits will the assessment provide and how soon will we see improvements?
9. Who is impacted by the stormwater assessments?
10. Will the revenues generated by the stormwater assessment be used for the City’s General Fund on other projects?
11. What are the advantages of charging for this assessment through the tax bill as opposed to the water utility bill?
12. How will this affect condominium properties?
13. How did the City determine impervious area?
14. What if I find a discrepancy in the impervious area determined for my property?
15. What is stormwater runoff?
16. Why is stormwater runoff a problem?
17. Will I receive a credit adjustment for previous stormwater fees made?
18. What is the process for finalizing the assessment?
19. Where can I get more information on this proposed assessment?

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1. What are the hours for Customer Service?
2.

Payment Kiosk

3. How does the payment kiosk work?
4. What if my service has been interrupted?
5. Is the drop box still available?
6. Do I need to have my bill with me to pay at the kiosk?
7. Does the payment kiosk provide receipts?
8. Does the payment kiosk provide change?
9. Does the payment kiosk accept coins?
10. Do payments post to my account immediately?
11.

General FAQs

12. How do I start utility service?
13. If my service has been disconnected for non-payment, how do I get my water restored?
14. What if my home is used as a seasonal property?
15.

Bills and Payments

16. How can I pay my bill? Where should I mail my payment?
17. How often will I be billed?
18. What occurs if my payment is late?
19. Why do I have two late fees on one bill?
20. What happens if I don't receive a bill?
21.

High Consumption and Leaks

22. How can I receive a credit for a pool fill?
23. Meters and Reading the Meter
24. How does Cocoa read the meter when it is covered by dirt or under water?
25. Who owns the water meter?
26. What is the watering restriction?
27. Does Cocoa ever estimate water meter readings?
28. How do we know the meter did not speed up?
29. How can I read my water meter?
30.

Water Line Breaks

31. What if I have a water line break?
32. What if I have a water line break after hours or on weekends?
33.

Misc.

34. Are there any Senior Citizen or Disabled Citizen discounts?
35. What is a cross connection?
36.

Water Quality Questions

37. Why do I sometimes see black particles in my water?
38. I had my water tested for free and they are saying I have some issues with my water, is my water safe?
39. Is tap water safe to be used for kidney dialysis?
40. Can I use regular tap water in my aquarium?
41. Can you recommend a water treatment device?
42. Is bottled water safer than tap water?
43. My tap water has a brown, red, or yellow color tint, what can I do?
44. My tap water sometimes looks milky or opaque, why is that?
45. The aerators on my faucets have white particles on them and there are white particles in my water. What is this?
46. Why is there white residue sometimes on my dishes, the shower, and in the ice cubes?
47. Why is it hard to get the soap off my hands, body, hair, clothes or car? (Hardness of water?)
48. Sometimes I smell an odor coming from my tap. What could this be?
49. My water smells and tastes like chlorine or bleach, what can I do?
50. Is fluoride in my drinking water?
51. What is the red/pink tinted stuff in my shower, toilet, or pet bowl?
52. What if I did not find an answer to my question about Drinking Water?
53. What is "backflow"

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1. How do I get a residential water meter?

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1. Why is Cocoa temporarily switching its disinfection method?
2. Do other local utilities that typically disinfect water with chloramine periodically use free chlorine for disinfection?
3. Who is affected by the temporary switch in disinfectant?
4. What actions do I need to take to prepare for the temporary switch in disinfectant?
5. How can I remove chlorine from drinking water?
6. What is chloramine?
7. Is my water safe to drink?
8. Where can I find more information on Cocoa’s drinking water?
9. Why are chlorine and chloramine harmful to fish, amphibians, and reptiles?
10. How can I make water safe for fish, amphibians, and reptiles?
11. What tests will determine if the water is safe for aquatic animals?
12. How will chlorine and chloramine affect dialysis patients and facilities?
13. What methods are used to remove chlorine and chloramine from water before dialysis?

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1. What is a synthetic organic contaminant (SOC)?
2. How often are we required to perform this test?
3. When was the last time this test was performed?
4. When will Cocoa perform the next test?
5. Why am I receiving this letter?
6. What is being done to prevent this from occurring again?
7. Is my water safe to drink?
8. Do I need to boil my water?
9. Where can I find more information on Cocoa’s drinking water?

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1. What is reclaimed water?
2. What is the after hours emergency number?
3. What are some benefits of connecting and using reclaimed water?
4. Why must I pay for reclaimed when I already pay for sewer?
5. What is potable water?
6. What is non-potable water?
7. Are modifications to my house or plumbing needed for reclaimed water?
8. What is back-flow?
9. What is a backflow preventer?
10. What is a cross connection?
11. Can I wash my car with reclaim water?
12. What size service line will I need?
13. What is a hose bibb? (Also called a spigot)
14. What type of fitting do I need to connect to the reclaim water service line?
15. How many sprinkler heads will my system run at one time?
16. Can I have a hose for reclaimed water?
17. What can I irrigate with reclaimed water?
18. How much can I use?
19. Can I use it in pools or spas?
20. Is it drinkable?
21. What is the monthly charge for using reclaimed water? (subject to change)
22. What is the one-time cost for connecting to the reclaimed water system?
23. After customer orientation, what do I do?
24. When can I connect to the reclaim service line?
25. How much pressure will I have?
26. What is PSI?
27. What is GPM?
28. What will the city look for during inspection of my sprinkler system?
29. Is there any salt in reclaimed water?
30. Do I have to abandon my well?
31. Can I irrigate food crops?
32. Does reclaimed water smell or stain?
33. Can I use reclaimed water for toilet flushing?
34. Is reclaimed water safe?