FAQs • Cocoa • CivicEngage

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Boil Water Notices

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1. Why are Precautionary Boil Water Notices issued?: Precautionary Boil Water Notices may be issued because of water system loss of power, loss of water pressure, a water main (pipe) break or other unforeseen emergency. Water pressure keeps pollutants from entering the underground pipes that bring drinking water to your house or business. When the pressure is lost, it is possible that contaminants could seep into the pipes.

The notice does not mean that the water is contaminated — it means it is possible for contaminants to enter the pipes and affect drinking water. Until required bacteriological testing is completed, we recommend — as a precaution — boiling tap water before consuming it to kill any potential contaminants, or using bottled water.

2. What if I accidentally drank tap water before I learned about the Precautionary Boil Water Notice?: If this happens, don’t panic. The chances of becoming ill are slim. See your doctor if you experience diarrhea, nausea, vomiting or abdominal cramps.

3. How long should water be boiled?: Vigorous boiling for at least one full minute is the safest and most effective method of disinfection. Fill a pot with cold water and start timing when steady streams of bubbles pop from the bottom of the pot. Water must be adequately cooled before it can be used for washing or brushing teeth. Store the boiled water in clean, covered containers. Using bottled water is also an option.

4. How does boiling water make it safe to drink?: Boiling water purifies it because disease-causing bacteria, viruses or parasites will be destroyed by the heat.

5. Should I use bottled water?: Water from an alternative water source is the best option during a boil water advisory. When bottled water is available, it is a good alternative to boiling water.

6. Can I wash my hands in tap water during the notice period?: Use tap water and soap for hand washing and basic hygiene, but if you are washing your hands to prepare food, use bottled or boiled water.

7. What about brushing teeth?: Use bottled or boiled water to brush teeth.

8. Can I take a shower?: Yes. Just be careful not to drink the water while you shower or bathe. Though the risk of illness is minimal, individuals who have recent surgical wounds, are immunosuppressed, or have a chronic illness may want to consider using bottled or boiled water for cleansing until the notice is lifted.

9. What about washing dishes?: Hand-washing dishes: Wash with hot soapy water, then use boiled water to rinse.

Dishwasher: If the hot water reaches at least 170 degrees or the dishwasher has a sanitizing cycle and includes a full dry cycle, this will be sufficient.

10. Can I wash food with tap water?: Fruits, vegetables and other foods should be washed with bottled or boiled water only.

11. Can I use tap water for making coffee, tea, lemonade, baby formula, frozen juice, or other beverages?: No. Water intended for drinking must be boiled before using it to make beverages, or use bottled water.

12. Can I use my ice maker during the notice?: Ice already in the freezer when the water pressure drops and before the Precautionary Boil Water Notice is issued is safe. When the notice is issued, turn off your ice maker. Any ice made during the notice should also be disposed of. Allow your icemaker to make three batches of ice and then discard that ice.

13. Does a water filter protect me?: Water filters in refrigerators and pitchers do not remove bacteria. For under-sink filters, read the manual. If in doubt, boil.

14. Is it safe to give water to pets?: Many pets, such as dogs, are susceptible to the same diseases as humans. Provide them with bottled or boiled water.

15. Can I use tap water to water my grass or garden?: Yes, but fruits and vegetables must be washed using boiled or bottled water before consumption.

16. If the street next to my street is under a Precautionary Boil Water Notice, will the same precautions apply to me?: No, the notice is issued only to those residences and businesses whose water has the chance of contamination.

17. When will the Precautionary Boil Water Notice be lifted?: After the water system is repaired, and the pressure is restored in the pipes to your home or business, the Precautionary Boil Water Notice will remain in effect while bacteriological tests are conducted to assure the safety of the water. The notice will be lifted (rescinded) only after the required testing proves the water is safe to drink.

18. How is the public notified?: Typically, Precautionary Boil Water Notice areas are isolated and affect only a small number of customers. In these cases, notification is provided directly to the customers.

However, there are instances when a large-scale Precautionary Boil Water Notice is issued. In these cases, where notices cannot be delivered directly to Cocoa water customers, the City will post the information on the City of Cocoa Website and our social media pages (Facebook, Twitter, Nextdoor), along with providing information to local media.

Customers can sign up to receive boil water and rescission notices through the website notification system.

19. Is there anything I must do after the Precautionary Boil Water Notice is lifted?: Flush the water out of your household pipes, water fountains, etc. prior to drinking or cooking with the water. Let cold water run through the pipes for a few minutes by opening several faucets throughout the house and outside faucets. If you have an automatic ice maker, allow it to make three batches of ice and then discard that ice. Any ice made during the notice should also be disposed of.

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Building Permits

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1. When a permit is required?: If it needs to be inspected.
If it is an accessory structure, porch, roof, fence, or any addition.
Any driveway.

2. When a permit is not required?: If the roof repair is one (1) square or less, painting, trim, screens, rain gutters, and most household tv antennas

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Citizens Academy

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1. What is Cocoa's Citizens Academy?: The Cocoa Citizen’s Academy is a 10-week program designed to inform residents and community stakeholders about the operations of city government and what is involved in delivering and maintaining services to the citizens of Cocoa. Each session will be about 2 hours long and will be an in-depth look in to the services each department provides to the residents and business owners of this community.

2. Who can participate in the program?: You must be a resident or business owner in the City limits of Cocoa and 18 years of age or older to participate in the program.

3. How will participants be accepted in to the program?: Class size for the program will be limited to the first 15 participants that apply. Participants will be selected on a first-come-first-served basis for the program based on their residency eligibility.

4. How do I apply for the program?: Interested citizens and business owners can pick up an application at Cocoa City Hall, apply online through our electronic application, or contact Samantha Senger at ssenger@cocoafl.org to be sent an application. Applications must be mailed to City Hall (65 Stone St., Cocoa, FL 32922, Attn: Samantha Senger) or e-mailed to ssenger@cocoafl.org unless submitting online though the electronic application which will automatically be submitted to the City of Cocoa.

5. How many Citizens Academy programs will be offered each year?: At this point, the City of Cocoa is offering one Citizens Academy program each year. Future dates for more programs will be posted on the City's website and social media pages.

6. What is the overview of the program and objectives?: The City of Cocoa Citizens Academy is a 10-week program designed to inform residents and community stakeholders about the operations of city government and what is involved in delivering and maintaining services to the citizens of Cocoa. The program is designed for residents and Cocoa business owners that are 18 years and older who are interested in learning more about their local government and how they can get involved in their community. Class size is limited to the first fifteen (15) Cocoa residents or business owners that apply. At the end of the program, participants should have an increased understanding of the organizational structure and operations of the various departments that impact the quality of life in the City of Cocoa. Graduates of the Citizens Academy will be prepared to have a role in the future of their neighborhoods and the City overall through government/citizen engagement. Graduates are encouraged to participate in their local government by joining one of the many boards and committees the City has established to help make decisions regarding your local government. Each participant will be encouraged to apply for a board or committee once they have completed the program.

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City Clerk

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1. What are the fees for obtaining copies of public records?: In accordance with Section 119.07(a)(a) of the Florida Statutes, the costs for duplication of public records are as follows: One sided pages cost $.15 per page Two sided pages cost $.20 per page Oversized pages (11"x17" or14-7/8"x11") cost $.25 per page All other pages are charged at the actual cost of duplication Certified copies cost $1.00 per certification plus the copying charge Costs for clerical or supervisory assistance apply when the nature or volume of public records requested to be inspected, examined, or copied requires 15 minutes or more of information technology images or extensive clerical or supervisory assistance by personnel of the department or division involved, in addition to the actual cost of duplication. The actual charge shall be reasonable and shall be based upon the labor costs actually incurred or attributable to the City for the clerical and supervisory assistance required of the personnel providing the service. In keeping with the City of Cocoa's easy access, community spirit, public document policy, there will be no labor charge for requests requiring fifteen minutes or less in actual labor. However, when requests from members of the public require fifteen minutes or more in actual labor, they will be charged for all time expended. Based upon the length of time estimated to provide the service, a deposit may be required. RECORDS CUSTODIAN PRIMARY CONTACT INFORMATION: Carie Shealy, MMC, City Clerk cshealy@cocoafl.org Cocoa City Hall, 65 Stone Street, Cocoa, FL 32922 321-433-8484 Cocoa General Employees & Police Pension Plan Primary Contact Information: Sheila Hutcheson, Pension Plan Administrator shutch9750@aol.com 3860 Grantline Road Mims, FL 32754 321-267-3082

2. How can I apply for an additional Homestead Exemption?: If you are 65 years of age or older and have a household income that does not exceed $20,000.00, you may apply for an additional homestead exemption at the Brevard County Property Appraiser's Office. Income verification and a sworn statement must be provided at the time of application. For additional information, please call (321) 455-1444.
Brevard County Property Appraiser's website

3. What is the telephone number of the Cocoa Chamber of Commerce?: The telephone number for the Cocoa Beach Area Chamber of Commerce, which is located at
400 Fortenberry Road
in Merritt Island, and serves all of Central Brevard County, is (321) 459-2200. Cocoa Beach Area Chamber of Commerce

4. Call about a traffic ticket I received in Cocoa?: All City of Cocoa traffic tickets are handled through the clerk of the court. Please call (321) 637-5413.
To pay online

5. Who can I call to come and pick up a stray or dead animal?: Call Brevard County Animal Control at (321) 633-2024. Brevard County Animal Services

6. How do I find out who owns a piece of property in Cocoa?: Call the Brevard County Property Appraiser at (321) 455-1444 or go to the website.
Brevard County Property Appraiser

7. I can't find the Cocoa Housing Authority in the phone book. Can you help me?: The Brevard County Housing Authority has several offices, and the phone number for the office located in Cocoa is (321) 636-8534. Brevard County Housing Authority

8. Who do I call about child support?: County Clerk of Court at (321) 637-5413.

9. How do I get a marriage license?: Call the Brevard County Clerk of Court at (321) 637-5413.

10. Do you have an address and phone number for the dump?: Brevard County Central Disposal Facility
2250 Adamson Road
Cocoa, FL 32922
PH: (321) 633-1888. Brevard County Central Disposal Facility

11. Who do I call about trash collection?: Call Waste Management Services at (321) 636-6894.

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Code Enforcement

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1. What is a Notice of Violation?: A Notice of Violation is a letter that is mailed to the property owner of recorded notifying them of all violations on the property.

2. What needs to happen when I receive a Notice of Violation?: Once you receive a Notice of Violation you will be given a time frame to correct the violations. Code Enforcement Division encourages the owner to contact the Code Officer that issued the letter.

3. What is a Notice of Hearing?: A Notice of Hearing is issued once a re-inspection has been completed and the property is still in violation by the Code Officer. This notice is provides the property owner a date and time for a hearing regarding the violations on the property.

4. What do I need to do when I receive a Notice of Hearing?: If you have received a Notice of Hearing it is strongly encouraged that you are present for the meeting. Code Enforcement Division encourages the property owner to contact the Code Officer that issued the letter.

5. Who is responsible for a code violation, the tenant or the property owner?: The property owner is ultimately responsible for the code violations on their property. However, if the violator is known can be cited as well. This is why the property owner receives the Notice of Violation and the Notice of Hearing when violations are present on the property.

6. If I am concerned about code violations, what should I do?: You can contact the Code Enforcement Division in a few different ways to file a complaint. 1.By Phone – 321-433-8508 2.By Mail –1226 W King Street, Cocoa, FL 32922 3.By Email through the City Website - click on Share Your Concerns.

7. What are the rules on yard maintenance?: Per the City Code Section 6-901; “All owners, agents, custodians, lessees and occupants of real property within the city shall cut and keep cut to a height of not exceeding twelve (12) inches all weeds, grass or underbrush on any property owned, controlled or occupied by them within the city and shall remove any trash, debris, refuses, filth, junked appliances or other noxious matter located upon such property.”

8. Where can I park my RV/Camper/Boat on my property?: Major recreational equipment may be parked or stored in a residential district within required front, side and rear yards, providing that:
(A)Major recreational equipment stored forward of the front building line shall:
(1)Be a maximum of twenty-two (22) feet in length overall.
(2)Be parked within the established paved driveway.
(3)Not be allowed to extend into public rights-of-way, including streets and sidewalks.

9. Where can I park my landscaping/cargo/utility trailer on my property?: A landscaping/cargo/utility trailer may be parked in the rear or side yard behind the front building line.

10. Are commercial vehicles allowed to be stored/parked in my neighborhood?: No, Per the City Code it is unlawful for any individual to park, cause to be parked, or allow to be parked any semitrailer truck or any other truck or bus for a longer period than fifteen (15) minutes in any residential area of the city.

11. Can I place a temporary storage unit or cargo container on my property?: Temporary storage units are permitted in residential zoning districts provided the following criteria are met:
(1) A maximum of one (1) temporary storage unit is permitted per lot;
(2) The maximum size of the temporary storage unit is ten (10) feet wide, twenty-four (24) feet long, and nine (9) feet high;
(3) The maximum time a temporary storage unit is permitted to remain on the lot is thirty (30) consecutive days with a maximum of two (2) placements permitted per year;
(4) The temporary storage unit shall not be placed in any right-of-way, retention area, septic field or easement and shall not create a site obstruction for any vehicular or pedestrian traffic;
(5) The temporary storage unit shall not be used for the storage of live animals, hazardous or flammable materials, or human habitation;
(7) Written notice provided to the city by the vendor or owner, on forms provided by the city, identifying the location and time of placement and removal of the temporary storage unit.

12. How many dogs and/or cats are allowed per home in the City?: Kennel - shall mean any place of business where dogs or cats, regardless of number, are kept for sale, breeding, boarding or treatment purposes, except a dog hospital, dog beauty parlor or pet shop, all as allowed by the zoning regulations of the city, or any premises used for residential purposes where five (5) or more dogs or cats, six (6) months old or older, are kept, harbored or maintained.
Kennels are not allowed within the city limits of the City of Cocoa except where specifically allowed by the city's zoning ordinance and only in the manner provided by said ordinance.

13. If my neighbor has a pool that is not being maintained, what can I do?: Pools must be secure and kept sanitary by code. Contact Code Enforcement so an officer can inspect the property. Offices may not enter a property unless a life safety issue is present. Officers can’t look over fencing to view a violation.

14. If my neighbor has a dead tree in their yard and it is or could affect my property, what can I do?: Contact code enforcement to see if it poses a threat to person or property. If the tree is not a safety concern but effects a neighboring property this would be a civil issue between homeowners.

15. Once a complaint is has been filed, what are the steps for Code Enforcement?: Once a complaint has been filed, an inspector will conduct an inspection of the location. If the complaint is valid the Officer will mail a Notice of Violation to the property owner. The notice will have date for compliance to be achieved, at that time the Officer will conduct a re-inspection of the location. If the location has complied with the request in the Notice of Violation the case will be closed, however if the violation(s) still exist the Officer will mail a certified Notice to Appear for a Hearing to the property owner. The Notice to Appear for Hearing will have a date for the CEB meeting which is when the case will be heard by the Board members. At the meeting the Officer will give a brief description of the property, the violation(s) and a staff recommendation. The meeting will be opened to the property owner/violator for testimony or a brief statement to the Board members. The Board, after the testimonies, will make a decision based on the evidence and testimonies given. Each case heard will receive in the mail a Board Order stating the Findings and the Facts of the case for the CEB meeting. In the Broad Order a date for final compliance will be specified with the fine amount for non-compliance. The Officer will complete an inspection for compliance based off the date provided in the Board Order. If the location has complied with the request in the Board Order the case will be closed, however if the violation(s) still exist the property will go before the Board for a Non-Compliance Hearing and be found in non-compliance and a lien will be assessed against the property.

16. How do I pay for a Code Enforcement lien on my property?: You can pay by mail to: Cocoa Police Department
1226 W King Street
Cocoa, FL 32922
(Note: by mail you will need a case # and the site address enclosed with the payment.)

17. If I have a lien on my property, what can I do about it?: There are two types of liens that can be placed on a property, Fixed Lien or Running Lien.
A fixed lien is a lien that the amount doesn’t change. A running lien is an amount that is accruing at a specific amount per day, this is typical of a property that was found in violation and has not corrected the violation(s).
The first step to handling a running lien is to correct the violations as soon as possible and call the Code Enforcement Office for a re-inspection of the property. Once the inspection has been completed, the running lien becomes a fixed lien. At that time the property owner may complete a Lien Reduction Application to request a reduction from the Code Enforcement Board. The property will need to be in compliance with all City Codes at the time of the request and remain in compliance through the duration of the Lien Reduction process. Once the application has been completed, the fee has been paid and the property has been re-inspected, the case will be placed on the next closest CEB agenda. (NOTE: The applicate will need to be present at the meeting for the request to presented before the Board.) After the CEB has heard the case and made a recommendation, the case will be placed on the next closest City Council Agenda for Approval or Denial of the recommendation. (Note: The owner may choose to be present at the City Council meeting, it is not required but it’s recommended.) If approved the property owner will have 30 days from the City Council meeting to pay the reduced amount. (NOTE: if the owner fails to make that payment the lien will revert back to the original amount and the owner will not be allowed to request a reduction again from one full year.) Once the amount is paid in full, staff will request a Release of Lien from the City Clerk’s Office.
Note: Abatement liens (weed or demo) are fixed liens that are not eligible for a lien reduction; these types of liens are services rendered and are required to be paid in full for the service(s) rendered.

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COVID-19 Questions

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1. What are the symptoms and complications that COVID-19 can cause?: Current symptoms reported for patients with COVID-19 have included mild to severe respiratory illness with fever¹, cough, and difficulty breathing. Read about COVID-19 Symptoms.

2. How does the COVID-19 virus spread?: This virus was first detected in Wuhan City, Hubei Province, China. The first infections were linked to a live animal market, but the virus is now spreading from person-to-person. It’s important to note that person-to-person spread can happen on a continuum. Some viruses are highly contagious (like measles), while other viruses are less so.
The virus that causes COVID-19 seems to be spreading easily and sustainably in the community (“community spread”) in some affected geographic areas. Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.
Learn what is known about the spread of newly emerged coronaviruses.

Last updated March 23, 2020 | Source: CDC links to external site

3. What steps can my family take to reduce our risk of getting COVID-19?

Practice everyday preventive actions to help reduce your risk of getting sick and remind everyone in your home to do the same. These actions are especially important for older adults and people who have severe chronic medical conditions.

Avoid close contact with people who are sick.
Stay home when you are sick, except to get medical care.
Cover your coughs and sneezes with a tissue and throw the tissue in the trash.
Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food.
If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
Clean and disinfect frequently touched surfaces and objects (e.g., tables, countertops, light switches, doorknobs, and cabinet handles).

Last updated March 20, 2020 | Source: CDC links to external site

4. How can my family and I prepare for COVID-19?

Create a household plan of action to help protect your health and the health of those you care about in the event of an outbreak of COVID-19 in your community:

Talk with the people who need to be included in your plan, and discuss what to do if a COVID-19 outbreak occurs in your community.
Plan ways to care for those who might be at greater risk for serious complications, particularly older adults and those with severe chronic medical conditions like heart, lung or kidney disease.
- Make sure they have access to several weeks of medications and supplies in case you need to stay home for prolonged periods of time.
Get to know your neighbors and find out if your neighborhood has a website or social media page to stay connected.
Create a list of local organizations that you and your household can contact in the event you need access to information, healthcare services, support, and resources.
Create an emergency contact list of family, friends, neighbors, carpool drivers, health care providers, teachers, employers, the local public health department, and other community resources.

Last updated March 20, 2020 | Source: CDC links to external site

5. How can I pay my water bill if I can't get inside City Hall?

Customer Service employees will be available to still answer phones, process drop box items, and answer e-mails during this time. There are also multiple ways to pay your utility bill online or virtually through your banking institution.

Payments can be made in multiple ways including:

-Mailing your payment to PO Box 1270, Cocoa, FL 32923-1270 (Do not mail cash payments.)

-Arrange for online payment through your banking institution

-Place your check/money order payment in the secure drop box on the south side of Cocoa City Hall, 65 Stone St.

-Online Bill Pay with a credit card or online check, www.CocoaFL.org (Fees do apply through our online bill processor First Billing.)

-Automatic Debit Agreement Form(Completed form and all needed attachments can be e-mailed to customerservice@CocoaFL.org, mailed to Water Customer Service at 65 Stone St., Cocoa, FL 32922, or dropped in the secure drop box on the south side of City Hall.)

-Calling the automated phone system at (321) 433-8400 (Fees do apply.)

6. How can I pay my water bill if I am a cash only account and cannot get inside City Hall?: Cash payments for utility bills can be dropped in the secure drop box on the south side of Cocoa City Hall. Please make sure any payment is enclosed inside an envelope with your address or account number clearly written on the envelope. No receipts will be provided. Also change will not be provided. Any overages will be posted to the account.

7. How can I still participate in the Council Meetings without being able to be there in person?

There are multiple ways that you can participate in the Cocoa City Council Meetings without having to attend in person, including:

Link to the online agenda for the Cocoa City Council Meeting. Ecomments will be accepted up until 30 minutes prior to the scheduled meeting.
Link to the City of Cocoa, Florida Youtube Channel where the Cocoa City Council Meetings are live streamed.
E-mail meeting@cocoafl.org to submit comments for the Cocoa City Council Meetings.

8. Will there be any considerations for food stamp requirements?

The State is working on a disaster SNAP program that will help residents who need to apply for assistance with food during this public health emergency. As directed by Governor Ron DeSantis on March 27, the Department of Children and Families has submitted a federal waiver to temporarily increase all Supplemental Nutritional Assistance Program (SNAP) recipients’ benefit amounts to the maximum monthly allotment based on household size for the months of March and April. Clients can expect to receive their additional March funds as early as April 3, Updates have been posted on the website regarding SNAP benefits.

To apply for food assistance (SNAP), cash assistance (TANF) or Medicaid, individuals should go to https://www.myflorida.com/accessflorida/.
Clients logging in to the ACCESS Self-Service Portal should go to https://www.myflorida.com/accessflorida/.
Customers are required to complete an interview to receive benefits. Customers should call 1-866-762-2237 or 850-300-4323 (TTY 1-800-955-8771) to complete an interview telephonically.
Customers can order an EBT card, get information about EBT transactions, or report an EBT card as lost or stolen at https://www.myflorida.com/accessflorida/ or by calling 1-888-356-3281.
If you have trouble understanding English or need help communicating with the Department of Children and Families, Economic Self-Sufficiency Program, please call 1-866-762-2237 or 850-300-4323.
If you are an individual with a disability and need help with the application process or other ACCESS services, please find the region point of contact listed at the following website: https://www.myflfamilies.com/about/additional-services-offices/office-civil-rights/individual-disability.
Online Purchasing Pilot: On April 14, the Florida Department of Children and Families announced Florida will pilot a program for Supplemental Nutrition Assistance Program (SNAP) recipients to purchase groceries online with the use of an EBT card. SNAP participants are automatically eligible to participate in this program and do not need to apply. In coordination with federal, state, and local partners will ensure Floridians can access nutritious food while also practicing social distancing and self-quarantining to reduce the spread of COVID-19. The pilot program will begin with an initial launch on April 16, expanding statewide on April 21.

9. Is our water safe to drink?: COVID-19 has not been detected in drinking water supplies. According to the Centers for Disease Control (CDC), conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.
The Environmental Protection Agency recommends that Americans continue to use and drink tap water as usual. According to the CDC, washing your hands often with soap and water for at least 20 seconds helps prevent the spread of COVID-19. Read CDC’s handwashing guidance.

10. What happens if a Utility Worker at the water plant contracts the virus?: The Utilities Department continues to refine its emergency action plans and continued operations plan as the pandemic evolves. In the event that a worker gets sick, the City of Cocoa has policies in place to quarantine the individual affected. The plant currently runs on shifts and we have sufficient licensed operators to make shift adjustments for workers who become sick and still be able to safely operate the plant. There are a number of treatment processes at the plant from the filters until it hits your tap that provide virus inactivation in accordance with FDEP and EPA guidelines and there is no direct contact with workers after the filters and no ability to contaminate the water. The City has also implemented a few policies during this time to limit interaction with the public in our facilities and to continually sanitize our facilities.

11. Does the City have a contingency fund to help get through this pandemic and continue basic City services?: The City has a stabilization fund for emergency purposes only to ensure City operations continue in times of financial crisis.

12. How is Cocoa working with other agencies throughout the County and State to make sure services are maintained and information is communicated?: The City of Cocoa is participating on daily calls with the Brevard County Emergency Management team (including the Department of Health) to stay on top of the latest developments regarding COVID-19. We are also working closely as a communications team for the County to ensure information is being disseminated as quickly and efficiently has possible.

13. Does the City of Cocoa have it's own Emergency Manager or do you just coordinate with the County?: The City of Cocoa has it’s own Emergency Operations team that is head up by Fire Chief Jonathan Lamm and includes Directors from each department that are continuously meeting and monitoring this public health emergency. We are also in daily communication with the Brevard County Emergency Management Office.

14. Why haven't you shut down the City?: We are working based on guidelines from the Governor. If there is a requirement from State officials for a mandatory quarantine, we will adhere to those guidelines. At this time we are asking our residents to adhere to the CDC guidelines of self isolation and social distancing.

15. What is the City of Cocoa doing to protect it's employees?: The City of Cocoa has implemented a number of policies to protect our employees and help stop the spread. All facilities are thoroughly cleaned and sanitized throughout the day. All City facilities have been closed to the public to limit the chance for infection. Employees who need to can telework if they have the ability to do so. Certain departments have also implemented shift work to limit the number of employees in the office at a certain time.

16. Should I use soap and water or a hand sanitizer to protect against COVID-19?: Handwashing is one of the best ways to protect yourself and your family from getting sick. Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

Last updated March 20, 2020 | Source: CDC

17. What cleaning products should I use to protect against COVID-19?: Clean and disinfect frequently touched surfaces such as tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. If surfaces are dirty, clean them using detergent or soap and water prior to disinfection. To disinfect, most common EPA-registered household disinfectants will work. See CDC’s recommendations for household cleaning and disinfection.

Last updated March 20, 2020 | Source: CDC links to external site

18. Are children more at risk?: Information about COVID-19 in children is somewhat limited, but the information that is available suggests that healthy children generally have mild symptoms. However, a small percentage of children have been reported to have more severe illness. Children and adults with serious chronic medical conditions are believed to be at higher risk, as well as older adults. To protect those at higher risk, it’s important that everyone practices healthy hygiene behaviors.

Last updated March 19, 2020 | Source: CDC

19. How should parents talk to children about COVID-19?: As public conversations around COVID-19 increase, children may worry about themselves, their family, and friends getting ill with COVID-19. Parents play an important role in helping children make sense of what they hear in a way that is honest, accurate, and minimizes anxiety or fear. CDC has created guidance to help adults have conversations with children about COVID-19 and ways they can avoid getting and spreading the disease.

Last updated March 19, 2020 | Source: CDC

20. Do I need to boil my water?: Boiling your water is not required as a precaution against COVID-19.

21. Can I get COVID-19 from wastewater or sewage?: The World Health Organization (WHO) has indicated that “there is no evidence to date that COVID-19 virus has been transmitted via sewerage systems, with or without wastewater treatment.”

22. Do wastewater treatment plants treat COVID-19?: Yes, wastewater treatment plants treat viruses and other pathogens. Coronavirus, which causes COVID-19, is a type of virus that is particularly susceptible to disinfection. Standard treatment and disinfectant processes at wastewater treatment plants are expected to be effective.

23. Should wastewater workers take extra precautions to protect themselves from the COVID-19 virus?: Wastewater treatment plant operations should ensure workers follow routine practices to prevent exposure to wastewater. These include using engineering and administrative controls, safe work practices, and personal protective equipment normally required for work tasks when handling untreated wastewater. No additional COVID-19–specific protections are recommended for employees involved in wastewater management operations, including those at wastewater treatment facilities.

24. Is it okay to flush disinfecting wipes?: EPA urges Americans to only flush toilet paper. Disinfecting wipes and other items should be properly disposed of in the trash, not the toilet. These wipes and other items do not break down in sewer or septic systems and can damage your home’s internal plumbing as well as local wastewater collection systems. As a result, flushing these wipes can clog your toilet and/or create sewage backups into your home or your neighborhood. Additionally, these wipes can cause significant damage to pipes, pumps, and other wastewater treatment equipment. Sewer backups can be a threat to public health and present a challenge to our water utilities by diverting resources away from the essential work being done to treat and manage our nation’s wastewater. Disinfecting wipes, baby wipes, and paper towels should NEVER be flushed.

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Finance

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1. Where do I send my invoice?: Please send all invoices to 65 Stone Street, Cocoa, FL 32922

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Fire

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1. Will I get a bill for calling 911?: No! Cocoa Fire Rescue Department will NEVER send you a bill. You will however receive a bill from BCFR if you are transported in an ambulance.

2. Can I do a ride along?: Please contact the Fire Department to discuss eligibility.

3. Can I burn trash in the City of Cocoa?: No - open burning of any type is not allowed in the city limits of Cocoa

4. How do I become a Cocoa Firefighter?: You must be state certified as a firefighter/EMT or firefighter/Paramedic. Please contact our Human Resources Department at cocoafl.org to apply.

5. Do you have volunteer firefighters?: We do not have volunteers, Cocoa Fire Rescue Dept has 43 full-time firefighters

6. Can I get a tour of a Cocoa fire station?: Yes! We are more than happy to show off our new stations, engines, trucks and squad. We give tours at all 3 Cocoa Fire Stations. Please call 321-639-7613 to arrange your tour.

7. Why does a fire truck come when I call for an ambulance?: Cocoa Fire Rescue Department responds to all requests in the city for medical assistance. We are equipped to provide medical services until a county ambulance arrives. In most cases the fire truck can arrive minutes before the ambulance.

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Home Page

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1. Are there any new housing developments in Cocoa?: Yes, Cocoa is growing and expanding to meet the needs of our residents and incoming businesses.

2. Are there any schools, colleges and universities in Cocoa?: Cocoa is home to several Magnet and charter elementary schools, Cocoa Middle/High School, Eastern Florida State College and the University of Central Florida's Brevard Campus. It is a true circle of learning within a 5 mile radius!

3. What is the population in Cocoa?: At this time, there are approximately 19,300 residents in Cocoa.

4. Where is Cocoa located?: Cocoa is centrally located in Brevard County on the Space Coast and is just 15 minutes from Port Canaveral, Kennedy Space Center, 35 minutes from Melbourne International airport, and 40 minutes from Orlando International Airport.

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Hurricane FAQ's

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1. Do I need to evacuate?: Brevard County’s mandatory evacuation areas include the barrier islands, mobile and manufactured homes, and low-lying areas. Homes near US 1 may be in a storm surge zone. Visit the Brevard County Emergency Management website to determine whether you live in an evacuation zone. Deciding to stay when you are told to evacuate could mean a delay in emergency services and difficulty to reach you. It can also mean an increased risk of losing utility services. Visit Evacuation Zones to see if you are in an evacuation zone.

2. Do I live on a Barrier Island?: If you live east of the Indian River, across a causeway, you live on a barrier island. The following communities are considered barrier islands: Merritt Island, Cape Canaveral, Melbourne Beach, Satellite Beach, Indian Harbor Beach, Cocoa Beach and Indialantic.

3. When will evacuations be announced?: Evacuations will be announced with enough time for you to prepare your home, pack your car, and drive to a place of safety well before tropical storm-force winds arrive. Brevard County Emergency Management will make the announcements for evacuations and available shelters and the City of Cocoa will share that information through their communication channels.

4. Where is my closest emergency shelter?: Shelter locations and openings are incident specific and will be posted at Emergency Management on the Brevard Emergency Management social media pages, provided to 211 Brevard and sent out to the local media channels once those decisions have been made. Brevard County has general population, pet-friendly and special needs shelters.

5. What should I bring to an emergency shelter?

A shelter is a place to go in the event of an evacuation, but it can be noisy, crowded and have few personal comforts. Shelters should be your last resort if you have nowhere else to go. A shelter is a stressful environment for everyone; please treat your fellow evacuees with courtesy and kindness.

Residents going to a shelter need to take their own supplies, some of which may be found in your disaster supply kit:

Bring your own pillows, sheets, blankets, portable cot or air mattress, chaise lounge, folding chairs or sleeping bags.
Cots or beds are not provided
If you are on a special diet, bring a supply of nonperishable food that will be sufficient for 3 days per person.
All required medications and medical support equipment:
Wheelchair/walker, oxygen, dressings, feeding and suction equipment, diapers, etc.
Any specific medications or care instructions ( 2-week supply)
Personal hygiene items, like toothbrush, toothpaste, deodorant, towels, brush/comb, dentures, glasses, eye drops, diapers, etc.
Entertainment items, like games, cards, books, magazines, etc.

Persons with Disabilities, Barriers or Impairments

By evaluating your own personal needs and making an emergency plan, you can be better prepared for any situation.

Inventory what you every day to live independently. Identify the essential items you will need for at least three days.
Stock custom essentials in your kit like: durable medical equipment, assistive technology, etc.
Have a method to communicate your impairments and needs.

Remember, being ready is the key to maintaining your independence.

Shelter Options

There are three types of evacuation shelters available to the public: Primary Evacuation Shelters, Special Needs Shelters, and Pet-Friendly Shelters.

Shelter openings are incident-specific

Never go to a shelter unless local officials have announced it is open. Shelter opening will be announced through local television, radio stations, social media, and the Brevard County Emergency Management Website.

Shelters are designed to house residents of the barrier islands (including Merritt Island), those in low-lying or flood-prone areas, those in mobile/manufactured homes, or those with no other sheltering options.

If you choose to go to a shelter, follow these instructions:

Stay as calm as possible, and take your disaster supply kit.
Bring your own cots or sleeping materials.
Bring changes of clothing, and wear sturdy shoes.
If you have dietary restrictions, bring food that you will be able to eat.
Bring what you need to stay comfortable and entertained.
Not all shelters will have electricity throughout the emergency.

Shelter Rules – If staying in a shelter, be aware of the shelter rules:

We are guests. Please treat the facility, equipment, and staff respectfully.
No disorderly or disruptive behavior will be allowed.
No smoking, alcohol, or drugs allowed.
No guns or weapons of any kind permitted.
You must sign in when you arrive and sign out when you leave

Shelters are intended to keep you safe, not necessarily comfortable. Remember, a shelter is a life boat, not a cruise ship.

Pet-Friendly Shelters

Pet-friendly shelters are designed to accommodate household pets. Owners are responsible for the feeding, care, clean-up, and behavior of their pets. Shelter openings are incident-specific. Never go to a shelter unless local officials have announced it is open.

Pet Disaster Supply Kit

If you go to a pet-friendly shelter, you will need:

Current rabies vaccination certificate
Shot records
Leash and collar
County animal license tags
Medications
Create or cage for each animal
Pet food
Cleaning supplies
Newspaper or pet pad
Comfort items for your pets

Planning for Individuals with Special Needs

The Brevard County Special Needs program is for residents with specific health and/or medical conditions needing assistance with sheltering in times of an emergency or disaster during an evacuation. Residents who meet the Special Needs criteria and have no other alternative for a safe shelter should register with Emergency Management.

Applications are available:

Transportation & Special Needs Registry Application
By calling 321-637-6670
You can also talk to your home health care agency, hospice agency, medical supply company, or other caregiver, who can assist with completing an application.

Once registered, annual updates are required to keep information current and up-to-date.

For Special Needs Clients with Pets

As part of the Special Needs registration application, there will be space provided to share information about your pets. Due to health concerns, pets are NOT allowed in Special Needs shelters, so when it comes time to go to the shelter, you will receive a call which will verify your need to be taken to a shelter and pet information. You will be given an approximate time that you will be picked up and Animal Services will pick up your pet. You will need to have your disaster kit, your pet, and their items ready. Once the emergency has passed, and you have returned home, Animal Services will return your pet.

Transportation Assistance to a Shelter

Transportation is free to all Special Needs and primary evacuation shelters, and will be provided to residents who register a transportation request either as a part of a special needs application or if a resident has no means of transport to a shelter. Transportation will only be provided to and from a shelter. No other destinations will be provided.

When Going to a Shelter

Residents going to a shelter need to take their own supplies, some of which may be found in your disaster supply kit:

Bring your own pillows, sheets, blankets, portable cot or air mattress, chaise lounge, folding chairs or sleeping bags.
Cots or beds are not provided
If you are on a special diet, bring a supply of nonperishable food that will be sufficient for 3 days per person.
All required medications and medical support equipment:
Wheelchair/walker, oxygen, dressings, feeding and suction equipment, diapers, etc.
Any specific medications or care instructions ( 2-week supply)
Personal hygiene items, like toothbrush, toothpaste, deodorant, towels, brush/comb, dentures, glasses, eye drops, diapers, etc.
Entertainment items, like games, cards, books, magazines, etc.

6. If I evacuate, do I need to turn off my water?: YES. It is a good idea to turn off the water to your home if you plan to evacuate. Also, if you own a dock, make sure to turn off the water there as well. If the main from the meter to your home breaks while you are away, it can cause flooding in and around your home.

7. Will the City of Cocoa turn off my water during a storm?

The City of Cocoa does not turn off water during a storm. Depending on the trajectory and strength of the impending storm, City leadership may decide to isolate the system that supplies water to the barrier islands (Merritt Island, Cape Canaveral, Cocoa Beach) from the main utility system since that system is more susceptible to breaks in the system. Breaks in the barrier island system could be unreachable for many hours depending on the storm and therefore cause pressure loss to the entire utility system. This is not a guarantee for every storm. If this happens, there will still be water service, but it will be limited to the amount stored in tanks on the barrier island. Local city and utility officials will evaluate the speed, direction, and intensity of the forecasted storm to determine if and when an isolation to the system is needed. Once the decision has been made, the message will go out through the multiple communication channels throughout the entire county and will be communicated to the news media and through the City's website and social media pages.

Barrier islands include all areas east of the Indian River including Merritt Island, Cape Canaveral and Cocoa Beach. Water main breaks are highly likely on the barrier islands but can happen at any location where the storm hits. All residents are advised to be prepared for potential loss of water service and for the possible issue of a Precautionary Boil Water Notice once water service is restored. Prepare by storing water ahead of the storm.

8. Will the causeways close before the storm hits?: Causeways DO NOT close prior to a storms arrival. Residents are provided every opportunity to evacuate. However, it is unsafe to cross causeways in high winds. After the storm has passed, causeways will close until it has been inspected for safety by the Florida Department of Transportation. This is why it is very important to remain off the roadways immediately following a storm, to give the proper authorities time to clear and inspect the roadways so they are safe for travel.

9. Where can I find the latest updates about the storm?

Brevard County Emergency Management will always be the go to source for the latest information on any emergency situation.

If you need emergency assistance dial 9-1-1.

Brevard EOC Contact Info

Website: www.embrevard.com

Twitter: @BrevardEOC

Facebook: Brevard County Emergency Management (Click "Get Notifications" under the "Liked" button to ensure that you see all of the posts)

Text Alerts: Text Follow BrevardEOC to 40404 (normal text messaging rates apply)

City of Cocoa Contact Info

Website: www.CocoaFL.org

Twitter: @CityofCocoa

Facebook: City of Cocoa - Government (Click "Get Notifications" under the "Liked" button to ensure that you see all of the posts)

Text and E-mail Alerts: Sign-up to receive text and e-mail notifications and click on the Hurricane Weather Alerts under the Alert Center Notifications

Mobile App: Download our mobile app, Cocoa Connect

National Weather Service - Melbourne

Website: www.weather.gov/mlb/Twitter: @NWSMelbourneFacebook: US National Weather Service Melbourne Florida (Click "Get Notifications" under the "Liked" button to ensure that you see all of the posts)

Community Information Hotline - 211 Brevard

Phone: 2-1-1Website: www.211brevard.orgTwitter: @2-1-1 BrevardFacebook: 211 Brevard (Click "Get Notifications" under the "Liked" button to ensure that you see all of the posts)

Brevard Public Schools

Website: www.edline.net/pages/Brevard_County_Schools

Twitter: @BrevardSchoolsFacebook: Brevard Public Schools (Official) (Click "Get Notifications" under the "Liked" button to ensure that you see all of the posts)

Mobile App: BPS Mobile (Sign-up for push notifications to get the latest information on school closures)

Other Important Phone Numbers and Online Resources

City of Cocoa Police Non-Emergency Line: (321) 639-7620

Brevard County Sheriff Non-Emergency Lines:

North Area: (321) 264-5100
Central Area: (321) 633-7162
South Area: (321) 952-6371

Florida Power and Light (Report an Outage): (800) 468-8243

Florida Price Gouging Hotline (To Report): (866) 966-7226

Federal Emergency Management Agency (FEMA): (800) 621-3362; www.ready.gov

Florida City Gas: (888) 352-5325

Florida Division of Emergency Management: www.floridadisaster.org

National Hurricane Center: www.nhc.noaa.gov

Volunteer Information

United Way of Brevard assists with storm related volunteer efforts. Please make sure to prepare yourself and your family first and then if you are able, here are links if you are interested in volunteering.

United Way Volunteer Sign up https://online.uwbrevard.org/Volunteer/QuickSearch.jsp
2-1-1 Emergency Phone Operators: Call Belinda Stewart at 321-631-9290.

10. Does the City of Cocoa provide sand bags?: The City of Cocoa has provided piles of sand in the past for residents to fill their own sand bags but this is not a guarantee before each storm. Not all homes need sandbags. Research ahead of time if you live in a low-lying area that is prone to flooding. Sandbags may be used to protect your home by placing them across doorways to prevent water from entering the building. Most home improvement stores carry sandbags. You can purchase them and keep them in your hurricane supply kit and then fill them with sand or dirt available on your property. Home improvement stores often sell fill dirt as well. Remember DO NOT fill your bags with sand from the beach. If you plan ahead, this will save you time when a storm is approaching. Remember, lines were quite long to get sandbags during Hurricane Matthew and Hurricane Irma. Location and availability of sandbags available prior to a storm will be updated as the information becomes available. Most local municipalities do not provide sandbags prior to a storm.

11. When will my trash and yard debris be picked up before the storm?: The City's waste services provider will collect trash and yard debris prior to the storm's arrival. However, do not wait until the last minute to clean up your yard and dispose of your debris. Any debris not able to be picked up can become projectiles and can clog drains and cause flooding. Please keep your yard maintained throughout hurricane season. Do not stack debris near storm drains. Residents will be notified via the City's website and social media channels when the last pick-up will occur. After that point, please remove any loose debris from your yard.

12. Will public safety personnel respond during a storm?: Public Safety personnel are always on duty and ready to respond. Please be aware that emergency responses could be delayed due to storm conditions or damaged or blocked roadways. Your safety is our main concern as well as the safety of our Public Safety personnel.

13. When will my power come back on?: Electricity outages are likely during a storm. You can prepare ahead of time by making sure the trees in your yard are free from any power lines prior to storm season. Visit http://www.fplmaps.com/ to see outages and keep track of when power will be restored. Florida Power and Light (FPL) works very hard to restore service to customers as quickly as possible.

14. Why should I conserve water during and after a storm?: Many times after a large storm that brings a lot of rain, there is a lot of pressure on sewer systems from all of the storm water. Also, electricity outages can mean the loss of power at some pump stations. After a hurricane, you may be asked to limit usage to sanitary use only —that means strictly limiting or not doing laundry, taking only very short showers, no watering your lawns, and limiting dish washing or any other activity that sends a lot of water down the drain and into the sewer system. To prevent back-up into homes, conservation is a good option. Only use your water for what is necessary until the systems can get back to normal after the storm. This is also another good reason not to rush back home after the storm.

15. Why is my hurricane debris not getting picked up?: Please be patient after the storm has passed. Public service personnel are working hard to get our communities back up and running safely as quickly as possible. You can help by keeping the roads clear so service personnel can get to areas of concern quickly.

Make sure to keep your debris piles separated. Debris pickup will go a lot faster if debris is separated into vegetative and other debris piles. Debris pick-up will begin as quickly as possible.

Following a storm, Brevard County Waste will be sending debris trucks around to pick up debris. They are covering a large portion of the county which can delay pickup. Waste Management can not pick up any debris that is not in a Waste Management container during the time frame that the county is collecting debris. If you have smaller piles of debris, you can place them in your waste receptacle to be picked up by Waste Management.

16. How soon can I come back home after a storm has passed?: Do not rush back to your home after you have evacuated. Public Safety personnel are out and about making sure the roadways are safe for your return and it is easier to do that without all of the traffic back on the roadways. Many traffic lights will be out, roadways can be flooded, power lines can be down and utility service many not be established at your home yet. Please remember to take your time returning home until it is safe to do so. Be patient and be careful.

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Leisure Services

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1. How do I book an event at the City of Cocoa facilities?: First, call (321) 639-3500 extension 4 to see if the date and space your are requesting is available. The Leisure Services staff can put your date on a pending hold for 2 weeks. This will give you 2 weeks to fill out and submit the necessary forms and 25% deposit to hold the space.
Event Reservations

2. What are the capacities for facilities?: Civic Center: Ballroom - 700 Seating, 1,200 Standing Conference Room #1 - 160 Seating, 290 Standing Conference Room #2 - 64 Seating, 138 Standing Porcher House: 85 Seating, 125 Standing Riverfront Park:1,500 Standing

3. When is the remainder of my rental balance due?: The remainder of all rental balances are due 30 days prior to the event start date.

4. Can I have alcohol at my event?

Alcohol is permitted to be distributed at events inside the City of Cocoa facilities. However, it must be served through your licensed and insured caterer only. We must have that license and insurance on file no later than 30 days prior to your event date. In order to sell alcohol at one of our facilities you may need to obtain a permit from the Florida Department of Alcoholic Beverages and Tobacco (FDABT) or the caterer you are using must have the appropriate permit from the FDABT.

5. What time do the facilities close?: The Porcher House, Civic Center and Riverfront Park close for events at 11:00pm and the lessee must be cleaned up and out of the facility by 12:00am.

6. Who is responsible for cleaning the facility after an event?: The lessee of the facility is required to clean-up after their own event. This includes cleaning of the kitchen facilities, taking trash out to the dumpsters and vacuuming if necessary.

7. What happens if I go over my contracted time for my event?: Times for an event must include set-up and tear-down times. If you go beyond your contracted time, you will be charged the hourly rate for every 15 minutes past the contracted time.

8. How can I get more information on upcoming events?: You can visit the Leisure Services Special Events Calendar on the City of Cocoa website or you can subscribe to the special events calendar to get updates about upcoming events.
Leisure Services Special Events Calendar

9. What times does the Riverfront Park Fountain Run?: The Riverfront Park Fountain runs 10:00am-6:00pm daily unless it is undergoing maintenance or is scheduled to go off for an event. To find out if the Fountain is scheduled to be off, please contact Leisure Services at (321) 639-3500.

10. How do I get information on the Craft Fairs in the Village?: To get more information on the Craft Fairs in Cocoa Village you can contact Historic Cocoa Village Main Street at (321) 631-9075, or visit Cocoa Village Events
Historic Cocoa Village Main Street

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Planning and Zoning

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1. How do I find information about a property?: The Brevard County Property Appraiser provides accurate valuations of property located within Brevard County and makes every effort to produce and publish the most current and accurate information possible. By clicking on the Property Research button on the Property Appraiser’s web page, one can search property records by owner name, legal description, tax account number, and property address. Once the property is found, the information listed includes Parcel ID, Property Address, Tax Account Number, Owner Information, Legal Description, Value Summary, and information on Land, Sales, Extra Features, and Taxes for the property. General boundary maps and aerial photographs are also available. To access the Property Appraiser’s web site, please follow this link https://www.bcpao.us/ or copy it to your browser.
Property Appraiser

2. What is the zoning on a property?: The Parcel ID or property address of a property is needed in order to determine its zoning. If you do not have either one, they can be obtained at the Brevard County Property Appraiser's website. Once the Parcel ID or property address is known, please contact the Planning and Zoning Division for zoning confirmation. Written Zoning Confirmation Letters are available for a nominal fee.

3. Is my property in the City of Cocoa?: To determine the location of your property, please contact the Planning and Zoning Division and provide one or more of the following information: physical address, Tax Account number, or Parcel ID.

4. What are "Annexations"?: Annexations, which are sometimes termed as "voluntary annexations", "majority consent annexations" or "referendum annexations", are managed by the City of Cocoa's Office of Economic Development.
For more information, please contact the Economic Development Specialist at (321) 433-8525 or visit the Economic Development webpage.

5. What are "Redevelopment Areas"?: Redevelopment Areas, which are also known as "community redevelopment areas", CRAs or RDAs, are managed by the City of Cocoa's Office of Economic Development.
For more information, please contact the Redevelopment Coordinator (321) 433-8510 or visit the Economic Development webpage.

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Police Department

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1. How do I get a copy of a police report?: The Records Section is open from 8:00 a.m. until 5:00 p.m., Monday through Friday. There is no charge for reports to victims. A charge of fifteen cents per page for single-sided copies, and twenty cents per page for two-sided copies is charged for requests from other parties. If you need further information about reports call the Records Section at (321) 637-6300.

2. Can I make a police report at any time of day and do I need to make an appointment?: The police department will respond 24 hours a day, seven days a week to requests for police assistance. The phone number for non-emergency assistance is (321) 639-7620.

3. Can I make a police report over the telephone or does a police officer have to come to my house?: Some reports can be taken over the telephone by a Dispatcher, but most will require an officer to respond.

4. Does the police department do fingerprinting, and when can I have my fingerprints done?

Fingerprint services are temporarily suspended due to pandemic.

5. We have a problem with speeders in our neighborhood. What can we do about it?: Call the Police Department at 639-7620 and request traffic enforcement.

6. Can I have the police department run a tag, check a driver's license, or see if there is a warrant for someone?: Absolutely not. Florida regulations absolutely prohibit the police department from sharing information from the statewide FCIC/NCIC computer system with other than law enforcement personnel. The department can be fined, and lose its terminal for violations of these regulations. However, the Brevard County Tag Agency will run a tag for you, and the Florida Driver’s License office will run a driver’s license check.

7. Can the police open my car if I have locked my keys inside?: Because of the potential for damage to vehicles the police department does not open locked vehicles. A locksmith is your best alternative. If a child is locked inside the vehicle, the Fire Department will send a rescue unit to remove the child from the vehicle, possibly by breaking a window. As a community service, certain locksmiths will also respond to release a child from a vehicle at no charge.

8. Someone has abandoned a junk car in my parking lot or on my property. Can the police tow it away for me?: The police department can only have vehicles towed that are on public property. Call a wrecker service in your area and the vehicle will be towed away at no cost to you. The wrecker service will notify the owners once they have determined ownership.

9. How do I apply for a position with the police department?: An application may be obtained from the City Human Resources Department in City Hall. Call (321)433-8440 for information.

10. How can I find out if someone is in jail, when someone in jail can be visited and any other information about persons in jail?: The Cocoa Police Department does not have a jail. To obtain this information you must contact the Brevard County jail directly at (321)690-1500.

11. What if I have a question about the status of my case?: Cases involving criminal acts which appear to have some basis of solvability are referred to a Detective for further investigation. To inquire about your case, call the Criminal Investigations Division at (321) 637-6330.

12. Where do I go to pay my traffic citation?: Traffic Citations are processed through the Traffic Division of the Brevard County Clerk of Court's Office. If you have any questions about paying for a traffic citation or you would like to set a hearing date, please contact the Clerk's Office directly at (321)264-5283. The Brevard Clerk of Court

13. My friend or relative is overdue returning home. How can I find out if they were in a traffic accident?: The Police department dispatch center does not have the names of persons involved in accidents available. If a person is injured in an accident and unable to call themselves, we will notify their family.

14. Should I report suspicious activity in my neighborhood?: The Police Department depends on citizens calling to report crimes or suspicious activity. The Dispatcher who takes your call will ask questions about the activity to determine its nature and ask for descriptions of the people involved. You may be asked if an officer or detective may contact you but you may refuse contact and remain anonymous, if you wish. You may also send us a text message or email to: dropadime@cocoapolice.com.

15. What do you have to do to become a police officer? How do you get in the police academy?: Contact the Brevard County Law Enforcement Academy for information on becoming a police officer and entrance into the police academy. The police academy is located at the Melbourne campus of Eastern Florida State College, located at 3865 North Wickham Road, Melbourne, Florida 32935. EFSC also houses the Brevard Police Testing and Certification Program for applicant testing and assisting out-of-state law enforcement officers who wish to relocate to our area. The Criminal Justice Center can be reached by telephone at (321) 632-1111.

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Police Department - Criminal Investigation Division

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1. What happens to my case after I report it?: All reported crimes are processed and those with available leads are assigned either to a patrol officer or detective to investigate. Those cases without leads are inactivated.

2. How long will it take to have my case investigated?: Attempts are made to solve (close) most cases, because of limited time and resources however, we prioritize investigations of those more serious cases with strong leads ahead of less serious cases or those with few leads. Cases are prioritized based on solvability and seriousness of the offense. For example, a child abuse case will take precedence over a felony theft case. Often times the complexity of the case will dictate the length of time it takes to close it. Circumstances such as evidence that needs to be analyzed by the crime lab or another agency will often cause the case to remain open longer.

3. Who decides whether or not my case will be prosecuted?: The final decision on whether or not a case will be prosecuted rests solely with the State Attorney’s Office. You may contact the Brevard County State Attorney at 321.617.751/0 or through their web site: States Attorney Office

4. Tell me about Child Abuse?: Child abuse is a very serious situation and includes the physical, sexual and emotional damage inflicted on a child by another person, usually a trusted adult.

5. How can people help combat child abuse?: By being willing to get involved. Anytime a person suspects or fears a child is being abused, they need to make it their business and report it to the local police or the Department of Children & Families. To contact to the Department of Children & Families call 1.800.96.ABUSE

6. How does the Cocoa Police Department investigate child abuse?: All child abuse investigations are assigned to a detective because of the serious nature and the delicacy of the cases. Detectives work with the Department of Children & Families in determining the exact nature and type of abuse. Once the investigation is completed it is forwarded to the state attorney for prosecution. For more information on child abuse and the Department of Children & Families visit their website: Florida Department of Children and Families and to report suspected child abuse, click here

7. Tell me about narcotics (drug use) in Cocoa.: Narcotic use in the City of Cocoa is on the rise, however the citizens of Cocoa can make the difference to combat this problem. Anyone with information on drug dealers or users, please e-mail all tips to drugtips@cocoapolice.com All tips will remain anonymous.

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Police Department - School Resource Officer

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1. What is a School Resource Officer?

The School Resource Officer program (SRO) is a nationally accepted program involving the placement of a law enforcement officer within the educational environment. The officer, while in school, is involved in a variety of functions aimed at prevention. Besides being an active high profile law enforcement officer, the SRO is a resource for students, parents, teachers and administration regarding law issues. Another duty for the SRO is being a link to other service agencies which provide preventive and counseling services within the school district. Working hand in hand with the Principal in each school, the SRO assists with finding solutions to problems affecting school age children in the 21st Century.

The SRO program is a proactive approach to deal with the pressures today's young people find themselves having to confront. This includes the use of alcohol, drugs, and tobacco, along with peer pressure, gang activity, and sex. These situations are not only in the schools, but in the community as well. The approach of addressing these issues only in the school, or only in the community, has not been completely effective. Traditionally, police and school did not interact until one called upon the other.

Children affected by substance abuse or gang activity in the community will be carrying that into the school, which in turn affects other students, educators, and administrators.

2. What do SROs do?

One of the most important aspects of the SRO program is the ability of the officer to develop teamwork in fighting many problems that students of today are facing. The SRO works with many agencies such as school based-youth programs, HRS, Crosswinds, the Department of Juvenile Justice, and others to provide teen health services, substance abuse counseling, mental health counseling, and parent, student, and staff counseling.

The basic outline of duties for the SRO includes investigating crimes that occur within the school and on school property, creating a positive role model for students, creating a link between law enforcement and the students, and being a resource for parents, staff, administration, and students in regards to law enforcement and community problems.

Today, the program has become a valuable asset to the police department, school district, and the community.

The SRO program works much the same way with each school in Cocoa. At Cocoa High School the SRO works with the administration, educators, and counselors. The role each plays is dependent on the needs of the situation. Cocoa High School is dedicated to providing an education to all of their students. With this goal in mind, all assets and services are pledged to this end.

A student with a suspected substance abuse problem is a different concern than a student being harassed or a student suspected of being involved in gang activity. No one person has the "final" say as to the solution to a situation, as each has a differing role, authority, and approach. The primary concern is that of the student.

3. Who is my child's S.R.O.?

The following is a list of SROs and their assigned schools: Cocoa High School -

Endeavor Elementary-

Cambridge Elementary-

4. How can I contact my child's SRO?: The SRO in Cocoa High School is located adjacent to the Front Office. Anyone in the school has access to the SRO, or a note can be left in the office. The Officer can also be contacted by calling Cocoa High School, at 632-5300. If the SRO is unavailable, you can leave a message; however, if school is not in session, or the switchboard operator is gone for the day, it is also possible to contact the SRO through the Cocoa Police Department, at 639-7620.

5. Are the Schools so bad we need SROs?

This is a question that is common with parents, teachers, and community leaders. The question is easily answered when you ask yourself the following: Wouldn't you rather send your child to a school where there is an active law enforcement officer on duty, working with the school system, who acts quickly to solve problems?

While there have been some concerns within and around Brevard County Schools, an officer in the school is not a required necessity. Any time an officer is in an area, that officer's presence alone will usually deter behavior not normally accepted by society.

The Brevard County School system, the City of Cocoa, and the Cocoa Police Department, are working together to confront problems our students must face now. By addressing these issues together and proactively we become increasingly effective.

Throughout the United States each year over 200,000 violent crimes occur on school property. Each year 150,000 students stay home because they are "sick of violence and afraid they might be stabbed, shot, or beaten". Every day in the U.S. 60 teachers are assaulted and 160 are threatened. It is estimated that between 100,000 and 135,000 guns are brought to school each day. During the 1992-93 school year, 91% of urban schools, 81% of suburban schools, and 69% of rural schools identified student vs. student assaults as the leading school related violent act.

Although most statistics are nationwide, we can see the trend. An SRO, if utilized correctly, should be the first line of defense against gangs, drugs, alcohol, and school violence. The Supreme Court recognized the effects that gangs and drugs have in our schools and have ruled that "gangs and drugs" are inherently dangerous. They have also stated that every student in the United States has the right to feel safe while attending school.

Through prevention programs, it is hoped that in Cocoa, Florida, we can reverse the trends that are hurting our youth and education. The school system understands and believes that we hold the future of youth in our hands.

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Police Department - Sexual Predators and Offenders

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1. What constitutes a Sexual Predator?

There are three ways a person can be qualified and designated as a "sexual predator" in the state of Florida and, therefore, be required to comply with Florida's sexual predator registration laws:

1) "One is enough" - Commit one specified offense on or after October 1, 1993, in Florida or in another jurisdiction, be convicted of such an offense, and have a court enter a finding that such person is a sexual predator;

2) "Second Strike" - Commit one specified offense on or after October 1, 1993, in Florida or in another jurisdiction, after having previously been convicted of or found to have committed, or pled nolo contendere or guilty to, regardless or adjudication, one or more of specified sexual offenses, and have a court enter a finding that such person is a sexual predator.

3) An offender who has been determined to be a sexually violent predator pursuant to a civil commitment proceeding under chapter 394 shall be designated as a "sexual predator" under this section and is subject to registration and community and public notification. {Section 775.21(4)}

2. What constitutes a Sexual Offender?

There are several ways a person can be qualified and designated as a "sexual offender" in the state of Florida and, therefore, be required to comply with Florida's sexual offender registration laws:

1) Be convicted of committing, or attempting, soliciting, or conspiring to commit, any of the specified crimes below in this state or of similar offenses in another jurisdiction (or any similar offense committed in this state which has been redesignated from a former statute number to a specified one);

AND

a. Be in the custody or control of, or under the supervision of, the Florida
Department of Corrections, or be in the custody of a private correctional facility, on or after October 1, 1997, as a result of the above convictions.

b. On or after October 1, 1997, be released or have been released from the
sanction(s) imposed for the above conviction(s). ("Sanction" is defined
below);

2) Establish or maintain a residence in this state and have not been designated as a sexual predator by a court of this state but have been designated as a sexual predator, as a sexually violent predator, or by another sexual offender designation in another state or jurisdiction and as a result of such designation, are subjected to registration or community or public notification, or both, or would be if a resident of that state or jurisdiction;

3) Establish or maintain a residence in this state and be in the custody or control of, under the supervision of, any other state or jurisdiction as a result of a conviction for committing, or attempting, soliciting, or conspiring to commit, any of the specified criminal offenses listed below (or any similar offense committed in this state which has been re-designated from a former statute number to the one specified).

{Sections 943.0435(1)(a); 944.606(1)(b); 944.067(1)(a)}

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Police Department - Volunteer Program

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1. What is a V-COP?

A V-COP is an adult who serves their community through volunteer service with the Cocoa Police Department.

A V-COP may be a retired person who is looking for a way to use their years of experience and training to help their community. Or, they may be a younger person with a desire to help make things better in Cocoa.

There is a place of service for every person in the V-COP program, regardless of training and experience.

2. What do V-COPS do?: V-COPs use their skills, knowledge and abilities in service to their community. Examples of activities include:
Citizen's "Patrol" - a Mobile Neighborhood Watch!
Lobby help desk - helping people who come to the police department for assistance.
Technical assistance - helping with computer, radio and telephone support.
Unit support - providing support to specific units, such as Traffic and SWAT units.

3. Who can be a V-COP?

Any adult who has a heart to serve and desires to see their talents used to better the City of Cocoa.

V-COP candidates must have a valid driver's license, without a history of significant traffic violations.

Persons with felony convictions, a significant history of drug use, or recent alcohol-related traffic charges are not eligible to serve as V-COPs. V-COPs serve at the sole discretion of the Chief of Police.

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Police Department- Police Reform Questions and Answers

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1. Is there a ban on the use of chokeholds and strangleholds?

It is not the policy of the Cocoa Police Department to use this technique. We do not train in these techniques and they are not authorized. Neck restraints and/or similar weaponless control techniques with a potential for serious injury are not authorized techniques and shall be considered Deadly Force.

2. Are there several steps in the de-escalation process?

CPD Policy General Order (GO 0600).

Escalation, de-escalation, and disengagement are important concepts in making legally and tactically sound, reasonable responses to resistance. Officers are legally permitted to escalate their use of force as the subject escalates his or her level of resistance. The officer’s choices are determined by the subject’s actions and the risk of physical harm posed to the officer or others. Once the officer achieves control or compliance, he or she must de-escalate the use of force. Under certain circumstances, disengagement may be the best tactical option, for example, when the officer is waiting for backup, when the officer is injured or outnumbered, or when the suspect has superior firepower. Officers will use the Force Guidelines when considering response to resistance options.

3. Do you require your officers to warn before shooting?

CPD Policy GO 0600.

If practical, prior to utilizing deadly force, the officer shall identify him/her self and provide a verbal warning of their intentions.

4. Do you require that your officers exhaust all other means before resorting to shooting?

CPD Policy GO 0600 VII. B.

Officers should always try to resolve a situation with the least amount of force necessary. Command presence and verbal communication often will defuse many volatile situations. Sometimes, however, these are not enough, or officers may not have an opportunity to use them. Officers need not apply force in gradually increasing steps in order to justify physical control or even deadly force. Instead, officers need to respond with all the force reasonably necessary for the circumstances in each specific situation. Options include the following:

a. Physical control

b. Non-lethal weapons

c. Deadly force

5. Do your officers have a duty to intervene when they see another officer mishandling a situation?

CPD Policy GO2010

It is the policy of the Cocoa Police Department to investigate all complaints against the Department and/or its personnel; to equitably determine whether the allegations are valid or invalid; and to initiate appropriate closure, with corrective action as deemed necessary.

It shall be the responsibility of all department personnel to report any violation of laws, ordinances, rules, regulations, policies, procedures, or orders by any other department member.

GO 0200

It shall be the policy of the Cocoa Police Department to require that all members, prior to being sworn, take an oath of office. Sworn officers shall also be required to abide by the Law Enforcement code of ethics, which the agency has adopted.

Law Enforcement Oath of Honor: Sworn Officers shall become familiar with and incorporate into their personal philosophies the Law Enforcement Oath of Honor, to wit: On my honor, I will never betray my badge, my integrity, my character or the public trust. I will always have the courage to hold myself and others accountable for our actions. I will always uphold the constitution, my community and the agency I serve.

6. What are you actively doing and what policies do you have in place to stop collusion?

We have policies in place to address issues of misconduct that go beyond use of force and “collusion” or other internal misconduct. These issues are referenced in CPD Policy GO 2010. It is the policy of the Cocoa Police Department to investigate all complaints against the Department and/or its personnel; to equitably determine whether the allegations are valid or invalid; and to initiate appropriate closure, with corrective action as deemed necessary.

It shall be the responsibility of all department personnel to report any violation of laws, ordinances, rules, regulations, policies, procedures, or orders by any other department member.

7. Are officers banned from shooting at moving vehicles?

CPD Policy GO 0600

Officers will not discharge their firearms at or from a moving vehicle, except as an ultimate measure of self-defense or defense of another.

8. Do your officers employ the use of Force Continuum?: CPD Policy GO 0600 Response to resistance guidelines provide a framework for making decisions involving the reasonable use of force. The structure of the force guidelines is based on constitutional considerations and case law and describes appropriate decision making in a fluid and dynamic situation. The guidelines consider the relationship between subject resistance and various situational factors in determining the officer’s response options. The force Guidelines recognizes that officers make use of force decisions based on the totality of circumstances at the time of the incident. Circumstances are fluid and dynamic. Formulating a valid response requires continual assessment as the situation changes.

9. Do you require comprehensive reporting?

CPD Policy GO 0600 (Section 11)

Any time a member discharges a firearm, for other than training purposes; applies force through the use of lethal or less-lethal weapons; or applies weaponless force as described herein shall include in the official incident and Response to Resistance reports a statement detailing the circumstances which compelled such use of weapon, devices, or weaponless physical force and the extent to which the weapon, device, or weaponless physical force was used.

10. Does your department participate in the use of no knock warrants?

CPD Policy GO 1030

It shall be the policy of the Cocoa Police Department that the standard search warrant service shall be the preferred tactic in the execution of search warrants. The primary exception to this rule is when there are specific and articulable facts known to law enforcement personnel existing at the time of service, which establishes that the safety of officers or citizens is at risk or that the seizure of essential evidence may be compromised.

STANDARD SEARCH WARRANT SERVICE – execution/service of a search warrant which requires adherence to officers “Knocking” and “announcing” there presence and purpose.

11. Do you carry less-lethal weapons as a proven method to curb violent behavior by officers of the law?

CPD Policy GO 0620:

It is the policy of the Cocoa Police Department to ensure that officers shall use only that degree of force which is reasonably necessary to protect citizens and law enforcement officers from physical attack or to overcome actual physical resistance to arrest. [CFA 4.01]

Less-lethal options:

At least one authorized non-lethal implement (Advance Taser, chemical agent, or expandable baton/flashlight).

12. Do you restrict SWAT teams use for emergency situations?

CPD Policy GO 1490

It shall be the policy of the Cocoa Police Department to ensure the safety of departmental members and the general public by utilizing a group of specially trained members in order to bring about the successful resolution to potentially dangerous high-risk situations.

The Cocoa Police Department has established a specially trained unit to provide appropriate responses to high-risk incidents. High-risk incidents shall be coordinated by a command staff member who has the authority and responsibility to direct the incident.

GO 1490 C. S.W.A.T. response situations include, but are not limited to, the following:

Barricaded Subjects
Hostage Situations
Special Security Situations
Search and Arrest Warrants v. Other situations of a high-risk nature in which a specialized response would be beneficial.

13. Do you require body worn cameras for police officers?

In 2014, the Cocoa Police Department was the first agency in Brevard County to equip all its officers and sergeants with body worn cameras. CPD Policy GO 0915 governs use.

14. Do you require officers to undergo training - including scenario-based training on at least a quarterly basis and involve the community - including youth of color – in its design and implementation?

The Cocoa Police Department and its officers received hundreds of hours of training each year. The subject matter includes, but is not limited to:

Racial Intelligence/Bias-free environment
State mandated racial bias and profiling education
Emotional de-escalation/autism awareness
Use of force and de-escalation scenario based training
Professional development (legal updates, public records, background investigations, report writing and more).

There are also strict requirements in place throughout the hiring process including, but not limited to, successful completion of the basic recruit academy, and FDLE state standardized law enforcement officer certification test. Candidate must also pass a psychological exam, polygraph exam, extensive personal and professional background check including prior employment records. If hired, the candidate must complete extensive training involving more than 250 professional standards governing everything from the handling of property and evidence to internal affairs, training and recruitment, use of force, special operations and other critical areas.

15. Do you ensure accountability through civilian oversight boards?

Resolution 2018-097 Established the Police Community Relations Advisory Committee in October, 2018. The scope of the COMMITTEE’s advisory responsibilities shall be limited to advising and making recommendations to the City’s Police Chief, City Council or City Manager, as appropriate, related to the City’s Police Department. Specifically, the COMMITTEE’s advisory responsibilities shall be limited to the City of Cocoa and the following objectives:

1. Providing a vibrant community discussion forum to foster understanding, communication and collaboration between law enforcement (including and especially the Police City of Cocoa Resolution No. chief and Police Department leadership team) and concerned individuals and citizens about a variety of law enforcement issues or topics of concern;

2. Identifying and addressing community policing needs and police-community relations in a positive and constructive manner;

3. Promoting successful programs, initiatives and strategies to reduce crime and improve community safety;

4. Promoting and increasing community involvement in successful community policing programs, initiatives and strategies to build trust and confidence between the community and the City’s Police Department;

5. Informing and educating the community regarding crime awareness and prevention techniques, programs and strategies to generate community interest and involvement in crime prevention and to deter crime;

6. To review and advise the Police Chief on community related matters which have been expressly referred to the COMMITTEE by the Police Chief, City Manager or City Council;

7. Work to strengthen and ensure, throughout the community, the application of equal protection under law in the context of law enforcement; and

8. Promoting transparency and accountability regarding alleged police misconduct by publicly discussing with the Police Chief written findings of completed and closed internal investigation reports involving the conduct of law enforcement officers employed by the City pertaining to the use of force or police conduct toward a citizen so appropriate processes and strategies may be considered by the Police Chief in preventing the occurrence of future activities of misconduct, provided such public discussion occurs at an appropriate time taking into account any applicable lawsuits and legal claims that may be pending against the City and applicable law enforcement officers.

16. Do you have funds and resources allocated for community-based programs?

The Cocoa Police Department began its community policing philosophy in 1998. The Community Resource Unit is currently dedicated to this philosophy. There is currently one community resource officer and K9 handler using a public relations/therapy k9, 2 school resource officers and 1 lieutenant assigned to this unit. Its mission is to execute and support community outreach programs including the Cocoa Police Athletic League, youth leadership training, employment training, after school programs and mentoring, Cops and Kids Summer Camp program, school partnerships in education, safety programs, crime prevention programs, community watch meetings, public education and information, and proactive outreach to connect the police department with the community. The “Lemonade Stand”, is used at many of these outreach events and programs to create goodwill and an approachable way to connect with police officers and personnel. The mission has made a significant impact in creating and fostering positive relationships with the public of all ages and backgrounds. The department also created a non-profit entity to help fund many of the programs that are not currently covered with the city’s operational budget. The financial support from the community has enabled outreach programs to impact hundreds of local families in and around Cocoa. The Cocoa Police Department also has two victim advocates on staff to serve the community with victim assistance and social services. This is funded through the Victims of Crime Act (VOCA) federal grant.

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Public Service Tax

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1. What is the Public Service Tax?: The Public Service Tax (PST) is a 10% tax on water utility customers inside the City of Cocoa limits beginning October 1, 2017 that was first approved by Council on August 8, 2017 with a second reading and final adoption on August 22, 2017. The Public Service Tax is only calculated on water base fee and consumption, not the entire utility bill which could include sewer and reuse. Customers can expect to see the first billing of the PST on their November 2017 utility bill.

2. Why was the Public Service Tax implemented?: Considered and evaluated as part of the City’s Strategic Plan, and in an effort to diversify revenue sources and maintain essential and critical public services, the City of Cocoa City Council has determined that a 10% Public Service tax (PST) on the sale of water to inside City of Cocoa customers was needed effective October 1, 2017. This PST (allowed by s. 166.231, Florida Statutes), is a common revenue source levied by other communities throughout the State and within Brevard County. The PST was initially identified during the City’s Fiscal Year 2015 budget workshops, and has subsequently been evaluated each fiscal year during budget development based on the need to maintain municipal services, such as public safety and infrastructure operations and maintenance, at existing levels. During the June 29, 2017 FY2018 Budget Priorities workshop and at its August 9^th Budget Workshop, City Council, in lieu of increasing the property tax rate to cover revenue shortfall, supported levying the Public Service Tax on the sale of water to inside City of Cocoa customers. This will enable the City to further attain its goals of maintaining essential and critical public services and remaining fiscally sustainable long-term. The PST will be implemented along with targeted reductions in operating costs (12% decrease compared to the current year’s budget). The average increase per month to our residents will be about $2.73, and customers can expect to see the first billing of the PST on their November 2017 utility bill.

3. When was the Public Service Tax Implemented?: The Public Service Tax is a 10% tax on water utility customers inside the City of Cocoa limits beginning October 1, 2017 that was first approved by Council on August 8, 2017 with a second reading and final adoption on August 22, 2017. The Public Service Tax is only calculated on water base fee and consumption, not the entire utility bill which could include sewer and reuse.

4. What is the connection to the City's Strategic Plan?: As part of the City’s 2016-2021 Strategic Plan, the objective to evaluate and consider alternate and new revenue sources was identified. The diversification of City revenue sources allows for reduced reliance on volatile property values; prevents a disproportionate shift of the tax burden to higher valued residential and or non-residential property; and it promotes greater equity and fairness in that all residents and consumers of municipal services are sharing in the costs for the services.

5. Why not reduce expenses?: The City has reduced expenses. There have been targeted reductions in the operating budget as well including approximately 12% for the upcoming fiscal year.

6. Why not use the City's reserves instead of implementing the tax?: The City has strategically used its reserves to fund capital projects and one-time capital expenses for items that were deferred during the economic downturn, such as roadway maintenance, replacement of public safety vehicles and equipment, and investment in community infrastructure. However, the City cannot use reserves to fund on-going expenses to balance it's budget as either a short or long-term strategy because the reserves would be depleted in approximately 5 years.

7. What costs are contributing to the increase in the budget?: Increases in insurance including health, auto and general liability, as well as salary increases pursuant to collective bargaining agreements and to retain employees at competitive salaries. The City has worked with our public safety unions to better manage the costs of pensions but there have been increases in this most recent year. It should be noted that the proposed FY2018 operating budget was decreased by approximately 12% from the current fiscal year budget.

8. How can the City impose this tax?: The State allows certain County and Municipal governments to levy up to a 10% Public Service Tax on the sale of water, electric and gas utilities within the municipality.

9. Is this Public Service Tax implemented in other municipalities?: This is a common revenue source levied by other communities throughout the State and within Brevard County.

10. What will the average increase on my water bill be?: The average resident (4,000 gallon/mo consumption) will see an increase of approximately $2.73 on their monthly water bill. Customers can expect to see the first billing of the PST on their November 2017 utility bill.

11. What if City Council did not adopt the Public Service Tax?: In order to make up the revenue shortfall, after deliberate review and consideration, the City would be forced to reduce critical staffing, including Economic Development and Public Safety as well as funding for local organizations that support our community and our youth.

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Public Works - Beautification Maintenance

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1. Who maintains the parks, right of ways and passive areas?: The Public Works Beautification Department is responsible for the care of the right of ways, passive parks, and Cocoa Riverfront Park; as well as the Downtown Cocoa area.

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Public Works - Capital Projects

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1. How do I find out what Capital Projects are out to Bid?: A listing of all City bids are on the Purchasing/Warehouse
Sealed Bid Listing

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Public Works - Facilities Maintenance

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1. Who do I contact about City Buildings?: Please contact the City of Cocoa Facilities Manager 321-433-8770.
Email - Gary Palmer

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Public Works - Garbage Collection

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1. When is my garbage collected?

To view what your solid waste collection days are, visit our interactive collection days map. Type in your address and your collection days will pop up. This map only displays residential services and does not include multi-family or commercial units.

For residential bulk yard waste that is about 3 cubic yards (approximately the size of a picnic table) that does not fit inside your provided yard waste container, please contact the City of Cocoa Public Works Department at (321) 433-8770 or e-mail yardwaste@cocoafl.org to schedule a pick-up. A pick-up will occur within 10 business days from the receipt of the request.

For all other waste pick-ups such as bulk construction material (fencing, etc.), appliances, etc. please contact Waste Management directly at (321) 636-6894.

2. Who do I call if my garbage or recycling collection was missed?

You can reach out directly to Waste Management Customer Service at (321) 636-6894. If you live within the City limits of Cocoa, you can also call the City of Cocoa Public Works at (321) 433-8770 or (321) 433-8788 or fill out our Request Tracker Form for missed pick-ups. Please leave a message so we can quickly assist you.

If you live in unincorporated Brevard County (Port St. John, Canaveral Groves, Merritt Island, etc.) you need to call Waste Management (321-636-6894) or Brevard County Solid Waste (321-633-2042).

Request Tracker Form

3. Can my landscaping company leave the yard waste at my curb for pick-up?: No, per City of Cocoa ordinance, landscaping companies are required to haul away any yard debris produced from their services.

4. How is yard waste collected?

If your yard waste is able to fit inside your provided yard waste container, please utilize that first. You may also use your trash container for yard waste if there is no other waste inside that container. Please do not use any other type of can for yard waste as it is automatically collected by the waste truck and is only able to collect that size container. Please do NOT put yard waste in a plastic bag, or yard waste bag.

To find out your yard waste collection day, visit our interactive collection day map and type in your address.

Do NOT pile yard waste over storm drains or near power lines.

Request Tracker Form

5. Should I bag my yard waste?: No, place small yard waste items in the provided yard waste container, or pile debris away from powerlines and storm drains at the edge of your property and email yardwaste@cocoafl.org or call 321-433-8770 to request a pick up. If the debris won't all fit in your provided yard waste container but the pile is not 3 cubic yards (about the size of a picnic table), you may use your empty Waste Management garbage container as a supplemental container, or store the additional yard waste on your property and reserve it for the next week's yard waste pick up.

6. What if I have more yard waste than what fits in my can?: All yard waste items should be placed in the provided yard waste container. If it does not fit inside the provided container and is approximately 3 cubic yards in size (about the size of a picnic table) or larger, pile debris away from powerlines and storm drains at the edge of your property and email yardwaste@cocoafl.org or call 321-433-8770 to request a pick up. If the debris won't all fit in your provided yard waste container but the pile is not 3 cubic yards, you may use your empty Waste Management garbage container as a supplemental container, or store the additional yard waste on your property and reserve it for the next week's yard waste pick up.

7. What is included in my solid waste service?

Your residential collection includes garbage collection twice per week, recyclable collection once per week, yard waste collection (what fits inside your yard waste container) once per week.

For all other waste pick-ups such as bulk construction material (fencing, etc.), appliances, etc. please contact Waste Management directly at (321) 636-6894.

here.

8. When should I place my garbage container at the curb?: Containers can be placed curbside after 7 p.m. the day before your collection, and they must be removed from the curb by 7 p.m. on your collection day.

9. What items cannot be picked up?: To protect the environment and ensure the safety of our residents, the City of Cocoa does not accept household hazardous waste for curbside collection. These items include solvents, paints, auto fluids and household/pool chemicals. As an alternative, Brevard County Solid Waste conducts hazardous household chemical collection during the year. For more information on household chemical collection, contact Brevard County Solid Waste at 321-633-2042. Also, a suggestion on those handy thin plastic shopping bags. They work great as little trash bags, or to carry lunches to work or school, but please do not put them in the recycle container. Most stores have a receptacle for them near the front of the store. When they get into the recycling, they cause problems with the sorting machinery and mostly just make a mess
Brevard County Solid Waste

10. Do you collect on holidays?

If a holiday falls on your regular collection day, you will not receive service that day. Waste Management will resume regular pickup on your next scheduled day.

Holidays where trash is not collected include:

Memorial Day
Independence Day
Veteran's Day
Thanksgiving Day
Christmas Day

Waste Management Holiday Schedule

11. What goes in my Recycle Container?: Almost anything! City of Cocoa residents enjoy Single-Stream Recycling. This means no more sorting, simply put everything in the same container. All items that go inside your recycling container however must be clean. Meaning no food or liquid. Plastic shopping bags can not go into the recycling container. Most stores have a recycling container near the front specifically for those bags. Waste Management has all the details of "Single Stream" recycling program on the Waste Management Site.

12. Why did my service day change?

As part of the most recent contract negotiation with Waste Management, an additional route was added to help minimize the rate increase. If days remained the same, an additional vehicle would have needed to be purchased causing additional cost to our residents.

To view what days your trash is collected, visit our interactive trash collection map.

13. Why am I getting billed on my tax bill and water bill for trash services?: Garbage collection is charged on your monthly water utility bill for the City of Cocoa. Also on your annual tax bill, Brevard County charges a waste fee for the Brevard County Landfill.

14. Why is my waste collection fee increasing?

The City of Cocoa provides solid waste services through a franchise agreement with Waste Management of Florida, Inc. that began in 2006 and expires September 30, 2021. With the existing agreement expiring, City staff began researching whether to initiate a request for proposals (RFP) process or enter contract negotiations with Waste Management. During this process, staff analyzed the cost to bring portions of the solid waste services in-house as well as assessing the cost of new waste contracts in neighboring communities. As a result, staff discovered that newly established agreements through an RFP process in other communities were resulting in significantly higher costs to residents than a contract negotiation process with Waste Management. Staff also determined that taking over certain portions of solid waste management would lower the service rate increase for Cocoa residents.

At the City Council Meeting on February 9, 2021, City Council directed staff to continue negotiations with Waste Management for a new solid waste agreement while also formulating an RFP. At the City Council Meeting on February 23, 2021, City Council directed staff to proceed with agreement negotiations with Waste Management only based on the findings staff presented. The new solid waste agreement will be submitted to City Council for a first reading on August 24, 2021 and second reading at the regular City Council meeting on September 14, 2021. If approved by City Council at these meetings, the new rates and new schedules will go in to effect October 1, 2021.

15. Where should I place my cart at the curb?: Carts should be placed within one foot from the curb and at least three feet apart from each other and three feet away from other objects. Don't place your cart under a tree or powerline and do not place any trash over storm drains.

16. Can I place fencing at the curb for service?: No. The removal of fencing is not included as part of the standard service residents are provided. Residents must arrange for proper disposal to a facility that accepts this type of material. You can reach out to the Brevard County Landfill for inquiries about fence disposal.

17. How do I get a cart if mine is broken or missing?: If the cart for your residence is either broken or missing, you can contact Waste Management at (321) 636-6894 for a replacement.

18. Who do I contact to add commercial dumpster or can service?: You can contact Waste Management to add commercial waste pick-up services to your bill. They can be reached at (321) 636-6894.

19. Who do I contact to activate trash service at my residence and get garbage cans?: You can contact Waste Management at (321) 636-6894.

20. When I am not in Florida, not using Waste Management services, why do I have to pay for garbage collection?: The City of Cocoa ordinance requires regular solid waste service regardless of temporary residency.

21. How can I change the size of my can or dumpster?: You can contact Waste Management at (321) 636-6894. Additional charges may apply.

22. Can I change the number of days for a dumpster pick-up?: You would need to reach out to Waste Management at (321) 636-6894.

23. Will I receive a separate bill for garbage service?: No. Garbage service is billed monthly and included on your water utility bill.

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Public Works - Stormwater

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1. Who do I call for street flooding?: Residents within the City of Cocoa Limits can call Public Works at: (321) 433-8770, or you can complete the Request Tracker Form and someone will get back with you.
REQUEST TRACKER FORM

2. How do I get a public property drainage ditch or pipe cleaned out or inspected?: Residents within the City of Cocoa Limits may call: (321) 433-8770, or complete the Request Tracker Form and someone will get back with you. If our voice mail picks up, please leave a short message. We are on the phone helping another customer and we look forward to returning your call. The City of Cocoa collects a storm water fee to fund the maintenance of all public storm water ditches and pipes. Public property ditches, catch basins, and storm water pipes are cleaned throughout the year to help promote the efficient storm water management.
REQUEST TRACKER FORM

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Public Works - Streets

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1. Who do I call to get a pothole repaired?: Please call: (321) 433-8770, or complete the Request Tracker Form and someone will get back with you.
Request Tracker Form

2. How do I report a traffic signal in the City of Cocoa Limits that is not working?: During daytime hours, please call (321) 433-8770, or complete the Request Tracker form and someone will get back with you. After hours, or in emergencies, please call the Cocoa Police Department at 321-639-7620 Ext. 4. If our answering machine picks up, please leave a short message. We are on the phone helping another customer, and we look forward to returning your call.
Request Tracker Form

3. How do I report a damaged street signs?: Residents within the City of Cocoa Limits may call 321-433-8770, or complete the Request Tracker form and someone will get back with you. If a STOP sign is down on a City of Cocoa maintained street, please contact the City of Cocoa Police Department at 321-639-7620 Ext. 4. If our answering machine picks up, please leave a short message: We are on the phone helping another customer, and we look forward to returning your call.
Request Tracker Form

4. How do I get a Stop sign installed?: Stop signs are installed to promote safer intersections. Stop signs generally do not deter someone from speeding. If someone intentionally and wantonly violates the posted speed limit, they will also violate Stop signs. If there is an issue with routine speeding, normally increased Police enforcement will be a solution. The Cocoa Police Department can be reached at: (321) 639-7620 x 4. If the Cocoa Police Department feels enforcement is not viable, they will request Public Works to look further into the issue to see what solutions may exist.

5. Who should I contact to report trees or hedges blocking roadways, street lights, or traffic control devices?: Please call 321-433-8770 or complete the Request Tracker form and someone will get back with you. If you feel it is an immediate danger to the motoring public please contacts the City of Cocoa Police Department at 321-639-7620 Ext. 4. If our answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. Request Tracker Form

6. How can I get Speed Humps?: Typically, most speeding situations can be resolved with enforcement for the laws we have in place now. You may contact the Cocoa Police Department at 321-639-7620 Ext. 4 and describe the vehicle and time of day of the incident. Speed humps are installed only after all other efforts to curb speeding have been exhausted. To begin the process for installing speed humps a petition is signed by at least 51% of the property owners, owning at least 51% of the property, along the impacted street. After receiving a valid petition – from 51% of property owners along the impacted street - Public Works will conduct an assessment to determine a likely outcome of speed humps – beneficial and negative, what surrounding area and connecting streets will be impacted, where the speed humps are best placed, the full installation and maintenance cost, comments from emergency services – Police & Fire, and all required signage installations. After the assessment is completed a second petition requiring 51% of property owners within the “impacted area” are again requested to re sign the petition and acknowledge receipt of the copy of the Public Works assessment. Once a post assessment petition is validated, Cocoa City Council will then be requested to review. Police - Traffic Complaint Form

7. How can I report a pot hole or find out when my street is scheduled for resurfacing?: Please call 321-433-8770 or you can complete the Request Tracker form and someone will get back with you, if an answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. Ideally, local residential streets should be repaved between 15 and 20 years taking into consideration conditions and traffic load - unless an unusual circumstance deems it necessary to re-pave sooner. Several of the major streets in Cocoa; i.e., Clear Lake Road, Dixon, SR520, US1, are not maintained by the City of Cocoa. But you may consider contacting our office and allow us to relay requests for services to the County or State as needed. In 2006 – it costs on average about $60,000 to mill and repave one of our local residential streets.
City of Coca budgets a fixed amount of money for roadway resurfacing each year.
Request Tracker Form

8. How can I get a sidewalk repaired?: Please call 321-433-8770 or complete the Request Tracker form and someone will get back with you; if an answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. A sidewalk panel that has been pushed up by tree roots or some other source is a priority on our maintenance list. Citizens can help us monitor our sidewalks by calling in broken sidewalks. A sidewalk that is simply cracked is a cosmetic issue and doesn’t require immediate attention.
A new sidewalk is one where there is currently none. Needs will have to be evaluated and, then, a petition with signatures of the neighboring residents will have to be obtained. Funds may need to be budgeted for the project. Request Tracker Form

9. How can I get my street swept?: Please call 321-433-8770 or complete the Request Tracker form and someone will get back with you; if our answering machine picks up – please leave a short message – we are on the phone helping another customer – and we look forward to returning your call. A street sweeper is contracted by the City to sweep streets and parking lots once a month. The purpose of sweeping is an environmental precaution to prevent pollution and debris from entering our storm system and water ways. The cleaner the storm drain system is the better it operates. Typically, Cocoa sweeps about 90 cubic yards of debris a month; that’s 90 cy that does not make its way in to our water ways. Sweeping begins on the first day of the month and continues until all streets have been swept, typically about six working days. After the first cycle has been completed, the sweeper returns the third week and sweeps again in the Cocoa Village area. Hours of operation are generally from 4:00 A.M. to 4:00 P.M.. Please help by keeping trees trimmed 14 feet above the street and bushes cut back from the curb so the sweeper can get under and past. Also, if you know the sweeper is in your area try to avoid street parking.
Request Tracker Form

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Stormwater Assessment

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1. Is this a new fee?: No, this is not a new fee. Previously, this fee was assessed on a monthly basis at a rate of $7.00 per Single Family Unit (SFU) for single family parcels per month ($84.00 annually) and for non-single family parcels, rates were calculated based on pervious and impervious land (see to the right for definitions) per month. These fees were collected through the City's monthly water utility bill.

2. What's changing?

The stormwater assessment will replace the stormwater utility fee (which was charged monthly on your water utility bill) and will be collected on the annual tax bill mailed by the Brevard County Tax Collector in November. You will no longer see this monthly fee on your water utility bill but property owners will see the assessment on their annual tax bill from the Brevard County Tax Collector.

Proposed Rate Schedule:

Fiscal Year 2020 (October 1, 2019 - September 30, 2020) Assessment Rates for Single Family Parcels (residential)*

Tier 1: 400-2,300 sq. ft. of impervious area	Tier 2: 2,400-4,400 sq. ft. of impervious area	Tier 3: Greater than 4,400 sq. ft. of impervious area
$71.96	$110.71	$192.64

*Independent of any common area associated with your parcel.

Fiscal Year 2020 (October 1, 2019 - September 30, 2020) Assessment Rates for Non-Single Family Parcels

Rate per Equivalent Residential Unit (ERU)

$110.71

3. Why does my rate not match what is on the residential tiered rate schedule?: Some properties are associated with a larger development (condos, subdivisions) that have common impervious area benefiting all properties. The common impervious area (parking areas, swimming pools, playgrounds, parks, pavilions, recreational courts, etc.) are equally divided among all parcels within the development. Therefore, your rate may be different than what is on the tiered rate schedule. If the common area for your development is identified as it's own parcel, the Association will be assessed independently.

4. Why make this change?: Changing to the tiered rate structure allows the City to charge for impervious surfaces only (all property types) and allows for a more equitable method of allocating the costs of stormwater services among the properties that benefit from the services. The new structure allows a property’s fees to more accurately and equitably reflect its impact to the City's stormwater system.

5. What is pervious surface area?: Pervious surface area is the area on a property that is not developed or covered by hard surface.

6. What is impervious surface area?: It is the area on a property which is covered by hard surface that does not absorb water and impedes the natural flow of water into the soil. In general, impervious surfaces include hard surfaces such as buildings, decks, driveways, walkways, parking lots, and compacted and other hard surfaces.

7. What services does the City provide for stormwater management?: The City provides services to reduce flooding and improve water quality, to operate and maintain existing stormwater facilities and to monitor and restore the health of our water resources. We also provide outreach efforts to help educate residents about stormwater.

8. What benefits will the assessment provide and how soon will we see improvements?: The stormwater assessment will enable the City to reduce the occurrence of street and structural flooding, provide for a more resilient Cocoa, increase the maintenance of the stormwater systems, increase the frequency of storm system repair, reduce run-off-caused pollution, and improve water quality. Projects have been prioritized and a 10 year Capital Improvement Plan has been developed. You can visit www.CocoaFL.org/stormwaterassessment to see the plan and get a detailed list of some of the upcoming projects.

9. Who is impacted by the stormwater assessments?: Only those property owners inside the City limits of Cocoa will be impacted by the stormwater assessment.

10. Will the revenues generated by the stormwater assessment be used for the City’s General Fund on other projects?: No, the revenues generated will only be used for Stormwater Capital Improvement Projects and maintenance related activities. A copy of the 10 year Capital Improvement Plan for the stormwater system can be found at our Stormwater Assessment website.

11. What are the advantages of charging for this assessment through the tax bill as opposed to the water utility bill?: This method of collection saves on billing fees and other administrative costs and allows for a more guaranteed method of collection.

12. How will this affect condominium properties?: If a condo complex uses a master meter and includes utility fees in association fees, the change to the amount of association fees charged to condo owners is at the discretion of the association, but the master utility bill will no longer include the stormwater fees. Condo owners will have this charge billed now as part of their annual tax bill through the Brevard County Tax Collector’s Office.

13. How did the City determine impervious area?: The impervious area information is based on the data obtained in the Brevard County Property Appraisers datasets. You can visit the Stormwater Assessment website to view your property on a map and see the impervious areas determined for your property.

14. What if I find a discrepancy in the impervious area determined for my property?: All property owners are able to submit an appeal form if they feel the impervious area was not accurately determined for their property. The appeal form can be found at the Stormwater Assessment website. A representative from the Stormwater Division will be in contact to review the appeal form.

15. What is stormwater runoff?: Stormwater runoff is generated from the water that flows from a parcel based on the amount of pervious and impervious surfaces during rainstorms. In addition to being absorbed into the ground, it flows into ditches, culverts, drainage pipes and directly into creeks, lakes, springs, and rivers.

16. Why is stormwater runoff a problem?: Stormwater can carry harmful pollutants, cause flooding, erode topsoil and stream banks.

17. Will I receive a credit adjustment for previous stormwater fees made?: The stormwater assessment will go in to effect as of October 1, 2019. Credits will not be processed for payments made under the previous rate structure.

18. What is the process for finalizing the assessment?: The Cocoa City Council conducted a first reading of the proposed rate resolution on August 28, 2019 at the regularly scheduled Cocoa City Council meeting. Council then considered the proposed rates for final adoption following a public hearing on September 11, 2019 at the regularly scheduled Cocoa City Council meeting. The proposed changes have been adopted, the new rates will take effect as of October 1, 2019 and will be billed for the year (October 1, 2019 - September 30, 2020) on your tax bill, which will be mailed by the Brevard County Tax Collector’s Office in November 2019.

19. Where can I get more information on this proposed assessment?: A website has been established which provides information on the proposed rate schedules, gives more frequently asked questions, provides a link to the 10 year Capital Improvement Plan for proposed stormwater projects, provides a link to the map showing property owners the impervious area of their property, has a link to the appeals form and provides contact information for the City’s Stormwater Division website. You can e-mail the City’s Stormwater Division at stormwater@cocoafl.org or visit the Stormwater Assessment website.

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U.S. 1 Widening & Beautification Project

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1. What does the project entail?: The Florida Department of Transportation (FDOT) has initiated a road-widening project on U.S. 1 from Pine Street north to Cidco Road in Cocoa. The project involves widening U.S. 1 from four lanes to six lanes, curb and gutter improvements, traffic signals, lighting, sidewalks, and installation of storm water pipes to improve drainage along the roadway.

2. What is the project timeline?: The project began in June 2013. It is expected to be completed in spring 2016.

3. What is the City’s contribution to this project?: The U.S. 1 Corridor Community Redevelopment Area (CRA), in partnership with the City of Cocoa, entered into a local planning agreement with FDOT, in which the CRA committed $1.5 million for landscape, hardscape, and lighting upgrades to the roadway. Additionally, the Cocoa Utilities Department has made a monetary contribution to the project to replace aging water mains and waste-water pipes.

4. What is the current status of the project?: The widening of the southbound lanes has been completed; construction on the northbound lanes has begun. Landscaping and stamped concrete medians are upcoming for both south and northbound lanes.

5. Who can I contact with questions and/or concerns regarding the project?: Please contact Susan McGrady, CRA Program Manager, at (321) 433-8510 or smcgrady@cocoafl.org.

6. Where can I find more information regarding the road-widening project?: Visit FDOT’s U.S. 1 project update page here.

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Utilities

Show All Answers

1. What are the hours for Customer Service?

Customers may visit City Hall Monday through Friday, excluding holidays, from 8:00 AM to 12:30 PM and 2:00 PM to 4:30 PM.

Customers may contact the City of Cocoa via phone Monday through Friday, excluding holidays, from 8:00 AM to 4:30 PM.

Emails to the customer service department and faxes to (321) 433-8408 are answered during regular business hours and may take up to three business days for processing.
If you do not receive an answer to your email, please contact our office via phone at (321) 433-8400.

2. Payment Kiosk: These FAQs relate to the payment kiosk located on the south side of Cocoa City Hall at 65 Stone Street.

3. How does the payment kiosk work?

The payment kiosk, located on the south side of the City Hall building, is a great tool for customers who may not want to wait in line to pay their bill and is available 24/7. The kiosk will provide you with a receipt for the transaction. As always, cash and check payments are free. Card payments are assessed a fee by our 3rd party payment processor. Transactions up to $300.00 are assessed a fee of $2.99. Payments over $300.00 are assessed a fee of 2.65%. The kiosk will assist you through the process and is very user friendly.

Select your payment type
1. Cash, check/money order, or card
Locate your account
1. Scan bill stub, search by service address, search by account number

Please note: If your service address contains an apartment/unit number or is marked confidential, you must scan your bill stub or enter your account number to retrieve your account information.

Submit payment
Confirm transaction
Receive receipt
1. Print or add e-mail address or cell phone number for electronic receipt

A Customer Service Representative will be available (during regular business hours) to assist with the kiosk functions.

4. What if my service has been interrupted?

If your service has been interrupted and needs to be restored, please contact Customer Service during regular business hours and speak to a Customer Service Representative after making a payment at the kiosk. Same day restoration is not guaranteed. The account holder must contact our office and request restoration after the full account balance is paid.

Please contact Customer Service at (321) 433-8400

5. Is the drop box still available?: Yes. The drop box (now drop slot) is located on the right side of the kiosk under the speaker. We have posted signs on the front of the payment kiosk to help direct you to the drop slot. Simply lift the metal protector for the opening and slide in a standard-size envelope.

6. Do I need to have my bill with me to pay at the kiosk?

No, you can look up your account by account number or service address if you do not have your bill stub with you.

Please note: If your service address contains an apartment/unit number or is marked confidential, you must scan your bill stub or enter your account number to retrieve your account information.

7. Does the payment kiosk provide receipts?: Yes, the payment kiosk will provide a printed or e-mailed receipt based on your preference.

8. Does the payment kiosk provide change?: The payment kiosk provides change in even dollar amounts in $1 and $5 increments. If the kiosk does not have adequate change to provide, any remaining amount that cannot be dispensed will be credited to your account.

9. Does the payment kiosk accept coins?: No, the payment kiosk does not accept or provide coin change. All transactions are rounded to the next whole dollar.

10. Do payments post to my account immediately?: Both the City and our 3rd party processor will be able to see current transactions completed at the payment kiosk in a pending status. If, however, you look up your account on the kiosk after you have made a payment, the pending payment will not be reflected until the transaction posts on the next business day.

11. General FAQs: General category

12. How do I start utility service?

In order to contract water service with the City of Cocoa, documentation of Ownership or Tenancy must be provided. Please see the Requirements to Start Service page for a detailed list of required documents. Please see below for a quick-reference guide on starting service.

Property owners who have completed the closing process on your new home:

Request for Service Application (PDF)
ALTA (Closing) Statement signed by both buyer and seller or recorded deed
Two (2) forms of identification

Property owners under contract for the purchase of a new home:

Temporary water service may be provided pending the sale of a property by providing:

Request for Service Application (PDF)
Fully executed sales contract signed by both buyer and seller
Two (2) valid forms of identification

Renters (Tenants):

Request for Service Application (PDF)
A lease signed by the owner of the property and the applicant
Two (2) forms of identification

Beneficiaries, Trustees, Agents, and Property Managers

Call Customer Service to receive instructions on requirements

All requests for service must be submitted via email, in person by visiting City Hall, or you may mail in your application to: City of Cocoa, Customer Service Division, 65 Stone Street, Cocoa FL 32922. If you have not received a response within two (2) business days, please follow-up by calling customer service at (321) 433-8400 or via email at customerservice@cocoafl.org.

Should you have additional questions, please contact Customer Service at (321) 433-8400.

13. If my service has been disconnected for non-payment, how do I get my water restored?

The outstanding balance (current charges plus previous charges) must be paid in full before service shall be restored per Florida Statute Chapter 159.18 and City of Cocoa Ordinance Code. Payments can be made by phone (321-433-8400) press option 1, online www.cocoafl.org or by visiting the office Monday - Friday 8:00 AM - 12:30 PM and 2:00 PM - 4:30 PM. A non-payment processing fee will be applied to your account. Service reconnection must be requested by the account holder of record and may not be guaranteed the same day. The account holder must contact our office once full payment is made. Service reconnection outside normal business hours is prohibited.

14. What if my home is used as a seasonal property?

The City of Cocoa no longer requires the account holder to pay monthly base fees associated with a service address that is considered seasonal where the water utility is not utilized, the meter can be turned off and the account can be terminated.

If you are the account holder and elect to have the water service turned off, you must complete a Termination of Service Request Form (PDF) and return the signed form to customerservice@cocoafl.org along with a copy of your government-issued photo identification. Requests may take up to two (2) business days to process.

When you are ready to reactivate service, you may call or email the Utility Customer Service Division to make the request. A copy of your ID may be required to reactivate service. All service reactivations will be assessed the current administrative fee.

We do not offer same-day service, termination and reactivation requests may take up to two (2) business days to process.

If the account has saved Automatic Debit (ACH) information with the City of Cocoa, this will resume when your account is reactivated. Please confirm/update this information with a Customer Service Representative.

If you live outside of the city limits of Cocoa, you may be billed directly for services provided by your municipality (garbage pickup, stormwater, sewer, etc.) even if your water service is suspended.

All final balances must be paid in order to reinstate service. Accounts with a credit balance will be issued a refund check mailed to the address on file.

If you elect to keep your service in a "ready to serve" active status, you will continue to be charged monthly base fees in addition to any consumption that may register while you are away. The City of Cocoa recommends securing all outside hose bibs while you are away from your property for an extended period of time.

If you require further information please contact the Utility Customer Service Division at (321) 433-8400 or customerservice@cocoafl.org.

15. Bills and Payments: Questions about bills and payment options.

16. How can I pay my bill? Where should I mail my payment?

Several different payment options are available, such as:

Mail your check or money order to our secure payment processing center using the payment stub and envelope included in your bill. If you do not have a payment stub or envelope, please make sure your full account number, including dash, is written on your check and mail your payment to: City of Cocoa P.O. Box 1270 Cocoa, Fl 32923-1270
Mailing your payment directly to City Hall delays the process and could result in service interruption for non-payment.
Direct auto draft, complete an Automatic Debit Agreement (ACH) and include a void check from your banking institution
Online, credit card and e-check payments through our website (You will be redirected to our third party payment processor, a convenience fee will apply)
By Phone, credit card payments using the Interactive Voice Response (IVR) System (convenience fee will apply)
In person, cash, check, or money order (No Fee). Debit and/or credit card payments (convenience fee will apply)
Dropbox located near the south entrance to the City Hall building (No Cash Payments Permitted)

17. How often will I be billed?: The City bills on a monthly basis. Payment is due within 20 days from the billed date.

18. What occurs if my payment is late?: A late fee of $5.00 or 1.5% of your bill, whichever is greater, will be added to your account if payment is not received by the due date as stated on your bill. If you have received a bill with the previous balance not yet paid, a late notice will be sent to you within five days. If payment is not received within ten days from your second billing date, your service will be disconnected.

19. Why do I have two late fees on one bill?: If a payment is not received before the due date and the next bill generates prior to the late fee assessment, the late fee will appear on the next monthly statement.

20. What happens if I don't receive a bill?: You should receive your bill approximately the same time each month. You may call Customer Service at (321) 433-8400 to inquire about your balance or log onto our website www.cocoafl.org and view your bill through our third party payment processor. Please note: Failure to receive a bill or delinquent notice will not avoid interruption of service if payment is not received.

21. High Consumption and Leaks: Questions about high consumption, leaks, and credits.

22. How can I receive a credit for a pool fill?: Pool fills do not qualify for a high consumption water credit, although you may qualify for a sewer credit. Contact your sewer company,in writing, requesting a sewer credit. Please include the date the pool was filled.

23. Meters and Reading the Meter: Questions about the water or reuse meter.

24. How does Cocoa read the meter when it is covered by dirt or under water?: The meter reader often uses a small hand shovel to move dirt to the side of the glass meter face to obtain a read. This dirt falls back over the meter face after reading is complete and when the lid is closed. If the meter is under water, the meter reader uses a hand pump to pump the water out of the meter box until the meter face is clearly visible.

25. Who owns the water meter?: City of Cocoa Utilities Department owns the meter and the backflow prevention assembly as well as the pipe connection to the meter from our side of the main line system. The property owner owns the piping from the outside of the backflow prevention assembly into their dwelling and is responsible for repairs and maintenance.

26. What is the watering restriction?

The St. Johns River Water Management District imposes a year-round watering restriction. Updated March 8, 2009

Irrigation is prohibited between 10a.m. and 4p.m.

During daylight savings time irrigation is limited to no more than two days per week on scheduled days.
Residential irrigation at odd numbered addresses is allowed on Wednesday and Saturday.
Residential irrigation at even addresses is allowed Thursday and Sunday.
Nonresidential irrigation is allowed on Tuesday and Friday.
During Eastern Standard Time irrigation is limited to no more than one day per week on scheduled days.
Residential irrigation at odd number addresses is allowed on Saturday.
Residential irrigation at even numbered addresses is allowed on Sunday.
Nonresidential irrigation is allowed on Tuesday.

**This does not apply if you are using a reclaimed water system. Reclaim water may be used at anytime.

Call St Johns River Management District at 386-329-4500 for further questions or visit Floridaswater.com for additional information.

27. Does Cocoa ever estimate water meter readings?: Yes, when the meter stops registering usage, the meter is inaccessible, such as when a vehicle is parked over the meter, broken glass, condensation, or during times of flooding or storm situations. On these occasions, an authorized representative of the Customer Service Division estimates usage.
NOTE: The property owner is responsible for providing clear access to the meter.

28. How do we know the meter did not speed up?: Because of its mechanical design, the meter cannot speed up. The meter is a positive displacement meter. This means that the meter will only register if water passes through it. A set of magnets transmits the motion of an internal disc, causing the numbers to turn only when water is passing through the meter. As a meter ages, it tends to slow down (measuring less water than actually passes through it) or stops altogether. If this happens, the city removes and replaces the meter.

29. How can I read my water meter?

To determine your water usage for one month, locate the meter in your yard. Make a note of the odometer-type numbers, reading them from left to right. About one month later, take another reading. Then calculate the total by subtracting the previous reading from the current reading.

06947400 (May reading in gallons)
06936300 (April reading in gallons)
11,100 gallons used

The Customer Service Division bills water usage in increments of 1,000 gallons, always rounding down to the nearest thousand (never up). Since the actual reading was 11,100 gallons, the customer would only be billed for 11,000 gallons. The remaining 100 gallon will be billed the next billing cycle. Meter readers only record the black numbers on the white wheels. They do not record the white numbers on the black wheels which represent 100s, 10s and the sweep hand for single gallons.

Your water meter can also be used as a leak detection device. It can tell you if there is a leak and how serious it is. It can also tell you how much water various appliances are using. To see if you have any leaks, turn off all the water in your home and check your water meter. If the leak detector (small red triangle or diamond) is not moving, you do not have a serious leak. To check for very slow leaks, note the position of the sweep hand and record the numbers above. Read the meter again after 15-20 minutes. If it has not moved, you have no leaks. If it has moved, it's time to search for leaks. It is the property owner's responsibility to correct leaks as soon as possible. Use your water meter to check how much water your sprinklers, toilets, showers, and washing machines use.
**If you have a radio meter call customer service for further instruction. More...

30. Water Line Breaks: Call (321) 433-8400.

31. What if I have a water line break?: Call (321) 433-8400.

32. What if I have a water line break after hours or on weekends?: Call (321) 433-8400.

33. Misc.: Miscellaneous questions.

34. Are there any Senior Citizen or Disabled Citizen discounts?: Customers inside the City of Cocoa limits, paying for residential garbage service, may receive a $1.00 discount towards garbage service. To qualify the Customer must be 65 years or older, provide I.D., and fill out the application. If disabled, the application must be filled out and signed by a physician.

35. What is a cross connection?

PROTECTING YOUR HOME AGAINST CROSS-CONNECTIONS Without proper protection devices, something as useful as your garden hose has the potential to poison your home’s water supply. In fact, over half of the nation’s cross-connections involve unprotected garden hoses. What is a "cross-connection"? A cross-connection is a permanent or temporary piping arrangement which can allow your drinking water to be contaminated if a backflow condition occurs.

A potentially hazardous cross-connection occurs every time someone uses a garden hose sprayer to apply insecticides or herbicides to their lawn. Another cross-connection occurs when someone uses their garden hose to clear a stoppage in their sewer line. Without a backflow prevention assembly between your hose and hose bibb (spigot or outside faucet), the contents of the hose and anything it is connected to can backflow into the piping system and contaminate your drinking water. This hazardous situation can affect more than a single home. In 1977, an entire town in North Dakota had to be rationed drinking water from National Guard water trucks while the town’s water distribution system was flushed and disinfected following contamination by DDT. Investigation determined that two residents spraying DDT had made direct cross-connections to their homes. A backflow condition had occurred, sucking the DDT through the home piping systems and out into the town’s water distribution system. Backflows due to cross-connections are serious plumbing problems. They can cause sickness and even death. However, they can be avoided by the use of proper backflow prevention assemblies. Each spigot at your home should have a hose-bibb vacuum breaker installed. This is a simple, inexpensive assembly which can be purchased at any plumbing or hardware store. Installation is as easy as attaching your garden hose to a spigot. Are you unknowingly exposing your family to potentially harmful bacteria and viruses? All too often people who use a blue dye toilet tank freshener complain about “blue water” appearing at their kitchen sink. Where did this “blue water” come from? That’s Right – The Toilet Tank And, did you know that you may be exposing yourself and your family to bacteria and viruses just by flushing your toilet? Experts say that each time you flush your toilet, a little bit of sewer gas seeps into your toilet tank. To prevent the seepage of sewer gas and the germs associated with it from getting back into your drinking water, it is essential that the toilet flush valve in your toilet tank be properly air-gapped from the water contained in your toilet tank. An air gap is essential to prevent a cross-connection between your drinking water and the sewer. Air gaps eliminate cross-connections between your drinking water and the contaminated water in your toilet tank. Unfortunately, not all toilet flush valves provide this essential air gap. If a cross-connection exists, the slightest change in water pressure could allow contaminated water to backflow into your house, including your kitchen sink. To prevent this type of backflow, be sure to install a “plumbing-code approved” toilet flush valve. The air inlet on the flush valve MUST be located above the water level maintained in the tank by the float and the overflow pipe. It is important that the refill tube be attached to the over-flow pipe and properly air gapped above. Incorrect installations create cross-connections. For more information on cross-connection control and backflow prevention for your home or business, please contact the Water Field Operations Division- City of Cocoa Utilities Department 433-8890. ATTENTION PROPERTY OWNERS Effective: OCTOBER 1, 2008 The City of Cocoa Utilities Department will have a Contractor test your backflow prevention assembly each year. The cost for this will be on your monthly utility bill. Do not hire a Plumber or Contractor to test your backflow assembly. City of Cocoa Utilities Department 351 Shearer Boulevard Cocoa Florida 32922

36. Water Quality Questions: Water Quality Questions

37. Why do I sometimes see black particles in my water?

If the particles are rubbery, oily, and smudgy in texture then they are most likely from the disintegration of rubber materials used in plumbing fixtures. The first places to look would be at your plumbing gaskets, hot water flex tube and o-rings as they can disintegrate over time and can collect in toilet tanks, tubs and around faucets. Depending on the case you will want to drain your hot water heater to remove any remnants of the rubber particles.

The city currently utilizes chloramines as a disinfectant and it is known to cause disintegration of some types of plumbing fixtures overtime. If you experience frequent disintegration of your o-rings and gaskets contact the manufacturer, or replace with plumbing fixtures that are resistant to chloramine. Be sure to take off the tubing after taking all precautionary/manufacturer suggested steps as the outside of the hose or tubing may look in tact and the inside may be disintegrating.

If the particles are small black flecks they are most likely from filters that you have hooked up to your house that uses carbon filters to remove contaminants. If you do have filters and determine that this is the cause, you should change or flush your filters per your suggested manufacturer guidelines.

If the black particles smudge when you apply pressure they are normally due to the anode in your hot water heater needing to be cleaned or replaced following manufacturer recommendations. The hot water heater will then need to be drained per manufacturer suggestion, this should be done on a yearly basis to prevent build up inside your tank.

After you have found and corrected the issue, remove and clean your aerators from your faucets, then flush the system by running cold water for 5 minutes from each of your taps it will likely resolve the issue of black particles. If the problem continues after flushing and you have determined that the source is not a rubber gasket/ tube, your hot water heater or a filter, please contact the Water Quality Assurance Laboratory at 321-433-8709.

38. I had my water tested for free and they are saying I have some issues with my water, is my water safe?

After responding to numerous calls concerning "free water testing services" from companies who include in their company titles words like "Florida" and "utilities", Cocoa Utilities representatives are informing customers that the City of Cocoa does not represent these companies or endorse their testing methodology. The City of Cocoa meets or exceeds all testing and MCL’s set by regulatory agencies. If at any point the city does fall into violation a public notice would be sent out as required by DEP. Water treatment salespeople use many tactics, including the sludge test - exaggerating the amount of minerals in water and making it seem harmful. The color change test - using a chemical to change water color making the homeowner think the water is contaminated. And horror stories - showing news articles about toxic waste, etc. For more information see:

EPA’s secondary non-mandatory maximum contaminant limits

Primary mandatory maximum contaminant limits

Cocoa’s Annual Water Quality Report

Information Test & Results Interpretation Brevard County Health Department Ph: (321) 454-7111

39. Is tap water safe to be used for kidney dialysis?: No, tap water should not be used without further treatment. Our tap water contains a disinfectant called chloramine and must be treated prior to use for kidney dialysis. Please contact your physician or kidney dialysis center for the appropriate water treatment process, or a suggested purified water source.

40. Can I use regular tap water in my aquarium?: No, the tap water is treated with chloramine disinfectant and can be harmful when used for fish without proper treatment prior to addition. For suggestions on proper treatment contact your local pet supply store, they can suggest which chemical additives are available for pretreatment of your tap water used in fish tanks or ponds.

41. Can you recommend a water treatment device?

No, the City of Cocoa cannot endorse or recommend any treatment devices. If you have questions on which type removes what or which may be best for you there are great websites or documents that are unbiased. For more information about point of use (POU) water filters see:

EPA Water Health Series Filtration Facts

Choosing Home Water Filters & Other Water Treatment Systems

42. Is bottled water safer than tap water?: “Bottled water is not necessarily safer than your tap water. EPA sets standards for the drinking water provided by public water systems; the Food and Drug Administration sets bottled water standards based on EPA’s tap water standards. Bottled water and tap water are both safe to drink if they meet these standards, although people with severely compromised immune systems and children may have special needs. Some bottled water is treated more than tap water, while some is treated less or not treated at all. Bottled water costs much more than tap water on a per gallon basis. Bottled water is valuable in emergency situations (such as floods and earthquakes), and high quality bottled water may be a desirable option for people with weakened immune systems. Consumers who choose to purchase bottled water should carefully read its label to understand what they are buying, whether it is a better taste, or a certain method of treatment. More information on bottled water is available from the International Bottled Water Association (IBWA), which represents most US bottlers.” Check out EPA's Is bottled water safer than tap water?

43. My tap water has a brown, red, or yellow color tint, what can I do?: When your tap water appears brownish, rusty or off in color, the likely cause is iron or manganese from aging pipes or naturally occurring elements in the water. Iron and manganese are not a health risk but can cause discoloration; this is normally temporary and disappears after the system is flushed, either in the system or your own home. The city does not recommend drinking tap water if it is discolored due to aesthetic reasons, i.e. it won't taste, smell or look good. Also, you may not want to wash your clothes in this water until the situation clears as it may stain your clothing. You will want to inspect your piping to see if you have any rusting pipes and your hot water heater as it may be time to flush or replace it per manufacturer suggestions.
Solution?
Flush your hot water heater if needed, inspect your piping, clean your aerators on your faucets and then try flushing your cold water for 5 minutes and it should clear up the discolored water. If the color does not disappear after 10 minutes of flushing, contact the Water Quality Assurance Laboratory at 321-433-8709.

44. My tap water sometimes looks milky or opaque, why is that?: If your tap water looks milky or cloudy it is normally caused by air that enters the pipes and then escapes in your tap water in the form of oxygen bubbles. Air bubbles do not present a health risk. When it is colder outside the outside pipes contain water that is colder and holds more oxygen than your household pipes, thus causing the water to warm and the oxygen to release as bubbles which can cause your water to look cloudy. This can also be caused by construction in the distribution system which also can allow more air into the pipes. Another reason air bubbles may form is the fact that the water in the pipes are under more pressure than the water coming out of your faucet. Water under pressure holds more oxygen and thus as it changes to being under less pressure this oxygen is released as tiny air bubbles.
This cloudiness should naturally disappear in a few minutes of flushing your lines but you can test this by running some tap water into a clear container or glass and watching for a few minutes. The water should begin to clear from the bottom to the top of the container, which is due to the air bubbles rising to the surface and dissipating. If the cloudiness/ milky appearance does not disappear, contact the Water Quality Assurance Laboratory at 321-433-8709.

45. The aerators on my faucets have white particles on them and there are white particles in my water. What is this?: The aerators on your faucet/ shower head are strainers and are used to break up the flow of water as it leaves your faucet/shower head. These screens can collect particles overtime that are found in water and should be routinely cleaned and replaced.
The common source of buildup on the aerators is from the hot water heater; it can either be from the hot water heaters non-toxic plastic dip tube disintegrating or from naturally occurring dissolved calcium in the water which turns into calcium carbonate in your hot water heater.
If you place the particles in distilled vinegar and the white particles begin to "bubble" within a few minutes and mostly dissolves within 24 hours, it is likely calcium carbonate. If the white particles do not bubble and does not dissolve, it is likely plastic.
If you discover that it is calcium carbonate, we recommend flushing the hot water heater, which should be done annually to prevent build up as a regular maintenance program. Contact a plumber or follow your manufacturer suggestions to flush.
If you discover that it is plastic, call the manufacturer of your hot water heater, or read your user manual to trouble shoot this.
If you have checked the dip tube, flushed the water heater, cleaned the aerators and flushed you’re water by running it for 5 minutes on cold, and the issue still persists please contact the Water Quality Assurance Laboratory at 321-433-8709.

46. Why is there white residue sometimes on my dishes, the shower, and in the ice cubes?: The white residue that you are seeing is the results of dissolved minerals found in water. Some common dissolved minerals are calcium and magnesium and they are directly related to the hardness of the water. "Soft water" is said to be soft if it has a low concentration of calcium and magnesium ions in it, as opposed to “hard water” which has a high concentration of calcium and magnesium. These dissolved minerals do not pose a risk to human health but can build up on surfaces over time and become a nuisance. Commercial products are available to remove white residue caused by minerals in water. The city uses hard water over soft water as part of its corrosion control program as soft water tends to be more corrosive and can break down the piping throughout the system. The average level of hardness for the city is roughly 115 ppm or 6.7 grains per gallon (gpg), which is classified as moderately hard to hard water. Total dissolved solids, which include hardness, does have a non-mandatory secondary maximum contaminant level (SMCL) of 500 mg/L (ppm) which is equivalent to 29.2 gpg. These secondary contaminant limits are set as voluntary limits for contaminants that are deemed to not be a health concern but are a concern for the aesthetics of the water itself (taste, color, odor etc). For more information on secondary contaminants and their SMCL please visit the EPA's Secondary Standards.

47. Why is it hard to get the soap off my hands, body, hair, clothes or car? (Hardness of water?): The reason that you have a hard time is due to the hardness of the water. "Soft water" is said to be soft if it has a low concentration of calcium and magnesium ions in it, as opposed to “hard water” which has a high concentration of calcium and magnesium. Our city water that you use is hard water, this causes washing your hands and bathing with soap to leave a film on the skin and can lead to dryness of the skin. Washing with hard water also makes it harder to work the soap up into lather, causing the use of additional soap and can also leave spots or a film on cars, or dishes. The city uses hard water over soft water as part of its corrosion control program as soft water tends to be more corrosive and can break down metal (cast iron, copper, galvanized steel) piping throughout the system. The usual level of hardness for the city is roughly 115 ppm or 6.7 grains per gallon (gpg). There is no maximum contaminant level set specifically for hardness as it is not deemed a health concern. Total dissolved solids, which include hardness, does have a non-mandatory secondary maximum contaminant level (SMCL) of 500 mg/L (ppm) which is equivalent to 29.2 gpg. These secondary contaminant limits are set as voluntary limits for contaminants that are deemed to not be a health concern but are a concern for the aesthetics of the water itself (taste, color, odor etc). For more information on secondary contaminants and their SMCL please visit the EPA's Secondary Standards.

48. Sometimes I smell an odor coming from my tap. What could this be?: If you are experiencing an odor from your tap it is normally from the sink drain and not the actual water itself. The plumbing beneath your sink can collect debris and organic matter over time and create an odor at your tap that can sometimes smell like sulfur or something rotten. If you begin smelling an odor when you turn on the water, try filling a clean glass with tap water and smell the water in a separate room away from the sink or outdoors. Generally the odor will no longer be present, as the actual odor is coming from the drain when the water hits the decomposing debris. We recommend cleaning your drains with a disinfection product and flushing your drain to remove any debris and odor. If after cleaning your piping the odor still remains contact the Water Quality Assurance Laboratory at 321-433-8709.

49. My water smells and tastes like chlorine or bleach, what can I do?: Our drinking water is disinfected with chloramine to ensure protection against contaminants. The Water Quality Assurance Laboratory routinely collects and analyzes samples throughout the Cocoa's water distribution system to ensure chlorine levels are above the minimum level and below the maximum level in compliance with the Florida Department of Environmental Protection (FDEP). Sometimes customers may notice an increase in chlorine taste and odor in their drinking water. If the problem that you are experiencing is a chlorine odor, it is recommended that you flush your cold water taps for 5-10 minutes to eliminate the odor. If the problem is a chlorine taste, you could try collecting and refrigerating cold water after running your cold tap for at least two minutes or after you have ran your water for some other use. Use clean, sterile bottles or pitchers for collecting the cold tap water and refrigerate in an open container. After an hour or two, the chlorine taste and odor should disappear and the water will be conveniently cold for drinking. If a chlorine odor continues after flushing, contact the Water Quality Assurance Laboratory at 321-433-8709.

50. Is fluoride in my drinking water?

The City of Cocoa does add fluoride to the drinking water to prevent tooth decay and protect public health. The United States Environmental Protection Agency's (US EPA) maximum contaminant level (MCL) of fluoride in drinking water is set at 4.0 mg/L (ppm), a non-mandatory secondary maximum contaminant level (SMCL) is also currently set at 2.0 mg/L (ppm). The City of Cocoa prides itself on following the voluntary U.S Department of Health and Human Services (HHS) optimal level of 0.7 mg/L (ppm) for fluoridation. For more information on fluoridation, the voluntary limits, and regulated limits please visit the following EPA websites:

Fluoride Myths and Facts

Questions and Answers on Fluoride

Secondary Drinking Water Standards

Drinking Water Contaminants – Standards and Regulations

Cocoa’s current Water Quality Report

51. What is the red/pink tinted stuff in my shower, toilet, or pet bowl?

The red or pink pigmented material that you will find in any moist environment in your house is actually an airborne bacterium called Serratia Marcescens, it is not from the drinking water itself. The pink ring can develop at the water line in the toilet, around drains, in the tub/shower area, in bathroom drinking cups, and even dog bowls. The airborne bacteria thrive in moist environments, which is why it is commonly found in bathrooms. This bacterium can come from many natural places and can be greatly increased in homes where the chlorine residual has been removed due to activated carbon filters, other water treatment devices, or where the water has sat for a period of time lowering the disinfectant residual. These non-pathogenic bacteria cannot survive in chlorinated drinking water. Commercial cleansers including bleach are useful in removing the bacterium but regular cleaning will be needed to reduce the occurrence.

52. What if I did not find an answer to my question about Drinking Water?: If you were looking for specifics on the level of an analyte found in your drinking water please view our latest Water Quality Report, which details which analytes tested for were detected and their levels. Please see EPA’s Ground Water and Drinking Water. You can call the Water Quality Laboratory at 321-433-8709, if no one is available to answer please leave a message or report a concern at Cocoa’s RequestTracker.

53. What is "backflow": It’s just what it sounds like: the water is flowing in the opposite direction from its normal flow. With the direction of flow reversed due to a change in pressures, backflow can allow contaminants to enter our drinking water system through cross-connections. A potentially hazardous cross-connection occurs every time someone uses a garden hose sprayer to apply insecticides or herbicides to their lawn. Another cross-connection occurs when someone uses their garden hose to clear a stoppage in their sewer line. Without a backflow prevention assembly between your hose and hose bibb (spigot or outside faucet), the contents of the hose and anything it is connected to can backflow into the piping system and contaminate your drinking water.

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Utilities - Engineering

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1. How do I get a residential water meter?: Contact the Engineering Representative at 321-639-7657.

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Utilities - Temporary Change in Disinfection Method

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1. Why is Cocoa temporarily switching its disinfection method?: Changing the disinfectant method to free chlorine periodically provides additional protection against microorganism contamination and helps ensure the water you receive remains safe.

2. Do other local utilities that typically disinfect water with chloramine periodically use free chlorine for disinfection?: Temporary and periodic switches in disinfectant are a well-known industry standard, particularly for utilities in warm climates such as Florida.

3. Who is affected by the temporary switch in disinfectant?: During the first two weeks and last two weeks of this period, as the water in the distribution system transitions from chloramine disinfectant to free chlorine and then back to chloramines, customers who use kidney dialysis machines should be aware that their water may contain chlorine, ammonia, and/or a mixture of the two. During the middle six weeks, the water should contain free chlorine only. Other specialized users of water, such as fish owners, stores and restaurants with fish aquariums and holding tanks for fish and shellfish, along with hospitals, blood/dialysis clinics, or users of home dialysis equipment may need to take action to maintain appropriate water quality during this temporary switch in disinfection. These users are encouraged to contact an appropriate professional for guidance on how to use the equipment during this period. The temporary change in treatment may have adverse effects on dialysis machines and may be harmful to fish and aquatic mammals if not properly addressed.

4. What actions do I need to take to prepare for the temporary switch in disinfectant?: Only fish, amphibian and reptile owners, as well as dialysis patients, need to take special precautions. For all other users, there are no precautions that you need to take. However, if you are sensitive to the taste or smell of chlorine, you can collect water in a container and place it in your refrigerator for a few hours. This will allow for much of the chlorine to leave the water. Some customers may notice a change in color. If they are concerned about the color they should contact the Utilities Department.

5. How can I remove chlorine from drinking water?: Boiling water will remove chlorine, as will allowing chlorinated water to stand in an open container for a few hours.

6. What is chloramine?: Chloramine is the normal disinfectant used to treat Cocoa’s water. It is a combination of chlorine and ammonia that is added in very small amounts to treated water to provide continuous disinfection in the pipes and tanks that distribute drinking water. It is more stable than chlorine providing longer-lasting disinfection as the water moves through pipes to our customers. You can find out more at Chloramines in Drinking Water.

7. Is my water safe to drink?: Cocoa’s water is safe to drink. Cocoa is a regional utility provider. As such, safe, reliable, quality drinking water is our job and we are dedicated to providing that to our customers.

8. Where can I find more information on Cocoa’s drinking water?

Visit www.CocoaWaterWorks.com or www.CocoaFL.org for more information about Cocoa’s Drinking Water.

To view the Cocoa’s 2019 Water Quality Report visit: www.CocoaFL.org/WaterQualityReport.

9. Why are chlorine and chloramine harmful to fish, amphibians, and reptiles?: Chlorine and chloramines are toxic to fresh and saltwater fish, amphibians, and reptiles. Both chlorine and chloramines pass through the gills into the bloodstream inhibiting the red blood cells’ ability to carry oxygen. Chlorinated and chloraminated water is safe for people and animals that do not live in water.

10. How can I make water safe for fish, amphibians, and reptiles?

Two methods are typically used. Either method will work:

Drops or tablets that remove both chlorine and ammonia (available at pet stores)
Biological filter (for ammonia removal) and chemical agent (for chlorine removal)

11. What tests will determine if the water is safe for aquatic animals?

Test kits are available to test for chlorine and chloramine. A separate test for ammonia is also required and two methods are commonly used:

Freshwater Ammonia-Nessler Reagent
Freshwater or Saltwater Ammonia-Salicylate Reagent

For more information contact your aquarium supply or pet supply store.

12. How will chlorine and chloramine affect dialysis patients and facilities?: Like chlorine, chloramine can harm kidney dialysis patients during the dialysis process if not removed from water before entering the blood stream. Dialysis industry standards require that a trained nurse, technician, or caregiver test for both chlorine and chloramine to ensure both have been removed from the water before use in a dialysis machine. Chlorine and chloramine are both safe for dialysis patients to drink, cook with, and bathe in because the digestive system neutralizes both chlorine and chloramine before it enters the blood stream.

13. What methods are used to remove chlorine and chloramine from water before dialysis?

Two methods are typically used:

Ascorbic acid
Granular activated carbon filtration systems designed specifically for chlorine and chloramine removal

For more information contact your dialysis provider, physician, or the Brevard County Health Department at 321-726-2913.

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Utilities Water Monitoring

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1. What is a synthetic organic contaminant (SOC)?: A synthetic organic contaminant (SOC) is a group of contaminants that includes pesticides, PCB and dioxin. For more information from Florida Department of Environmental Protection (FDEP), please visit: https://floridadep.gov/water/source-drinking-water/content/synthetic-organic-contaminants-and-their-standards.
Florida DEP Website

2. How often are we required to perform this test?: FDEP requires all Utility systems to perform a test for SOCs twice every three years.

3. When was the last time this test was performed?: A sample was taken on February 27, 2018 and no SOCs were detected. The required test was performed twice in 2014 as well and no SOCs were detected.

4. When will Cocoa perform the next test?: Cocoa will perform the test in 2020 as required by FDEP.

5. Why am I receiving this letter?: FDEP requires that all utility customers are informed when the test has not been performed.

6. What is being done to prevent this from occurring again?: The City of Cocoa Utilities Department is committed to providing clean, fresh drinking water to all customers and assures its customers that we have taken corrective actions to prevent a similar oversight in the future.

7. Is my water safe to drink?: The City of Cocoa’s water is safe to drink. Cocoa is a regional utility provider. As such, safe, reliable, quality drinking water is our job and we are dedicated to providing that to our customers.

8. Do I need to boil my water?: You do not need to boil your water or use an alternative water supply. Recent sampling has shown no signs of SOCs present.

9. Where can I find more information on Cocoa’s drinking water?: The City of Cocoa Utilities Department has a website dedicated to information about Cocoa’s Drinking Water. Visit www.CocoaWaterWorks.com for more information. Customers can also view the City of Cocoa’s 2016 Water Quality Report at www.CocoaFL.org/WaterQualityReport. The 2017 Water Quality Report will be available in July 2018.
Cocoa Water Works

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Wastewater Reclamation

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1. What is reclaimed water?: Reclaimed water is the final product of a multiple-stage advanced wastewater treatment process that eliminates pathogens (solids, organics and viruses) and still retains nitrogen and phosphorus elements that work as fertilizers to enhance ornamental plant and turf grass growth. This water is ideal for lawn sprinkling, but not suitable for human consumption (non-potable).

2. What is the after hours emergency number?: (321) 433-8808

3. What are some benefits of connecting and using reclaimed water?

Reclaimed water usage reduces the demand on potable and ground water sources.
Reclaimed water recharges the shallow surficial aquifer with fresh water.
Reclaimed water reduces the quantity of wastewater effluent discharged into the Indian River Lagoon.
Reclaimed water contains some nutrients, nitrogen (N) and phosphorus (P) are the two primary nutrients found in reclaimed water, using reclaimed water can reduce the need fertilization.

4. Why must I pay for reclaimed when I already pay for sewer?: The monthly sewer bill is for the treatment of sewage. Providing reclaimed water for irrigation involves additional costs beyond those for the treatment of sewage.

5. What is potable water?: Water that is chemically and biologically safe for drinking.

6. What is non-potable water?: Water that is not suitable for drinking.

7. Are modifications to my house or plumbing needed for reclaimed water?: An approved cross connection device is required on the potable water line serving any property receiving reclaimed water. A Water Reclamation Coordinator will make sure one is installed before turning on reclaimed water service. Reclaimed water piping must be completely isolated, disconnected, and separate from all potable water lines.

8. What is back-flow?

A reversal of the normal direction of flow. There are two different types of backflow:

Backsiphonage
Backpressure.

There are two types of protection:

Isolation (internal protection)
Containment (service protection) at the potable meter.

9. What is a backflow preventer?: A device that prevents backflow from the customers system into the drinking water distribution system. Backflow preventers are installed on the customers side of the potable water meter by the City of Cocoa; the cost is included in the connection charge.

10. What is a cross connection?: A link between a potable and non-potable system that would allow a non-potable water source to enter the potable water supply.

11. Can I wash my car with reclaim water?: Reclaimed water shall be used for irrigation purposes only.

12. What size service line will I need?: For an existing sprinkler system, we recommend that you take the largest zone and calculate the number of heads in that zone multiplied by the gallons per minute each head requires to determine the total gallon per minute requirement for that zone. A ¾” service line provides 20 gpm, a 1” service line provides 50 gpm and a 2” service line provides 160 gpm.

13. What is a hose bibb? (Also called a spigot): A fitting that allows you to connect a garden hose to a water system.

14. What type of fitting do I need to connect to the reclaim water service line?: A threaded x slip (female) adapter based on the size of your service.

15. How many sprinkler heads will my system run at one time?: Sprinkler heads are rated at a specific GPM flow rate at a specific pressure. We recommend that you use 40 psi when designing your system. Example: if your sprinkler heads use 2.5 gpm @ 40 psi, then a ¾” service (20 gpm) could operate approximately 8 heads at one time. Based on this example calculation, you would not have more than 8 heads on at one time. If your irrigation system has more than one zone, your largest zone would not have more than 8 heads on at one time.

16. Can I have a hose for reclaimed water?: Yes, as long as the hose bibb (spigot) is in a box and the box is locked or the handle is removed.

17. What can I irrigate with reclaimed water?: You can water all ornamental plants, trees, turfs and grasses.

18. How much can I use?: Reclaimed water is not restricted at this time, there is no limit on its use; however; over watering can result in high utility bills and can cause problems with your lawn.

19. Can I use it in pools or spas?: No. Reclaimed water is not the same as potable water and is not suitable for human contact, such as bathing, swimming pools or laundry.

20. Is it drinkable?: No. Reclaimed water is not the same as potable water and is not suitable for human consumption.

21. What is the monthly charge for using reclaimed water? (subject to change): Click the "Reclaimed Water Rates" link below to view the current rates.
Reclaimed Water Rates

22. What is the one-time cost for connecting to the reclaimed water system?: Service Size ¾"
Connection Charge $301
Amount Included on Water Bill $12.54 (x 24 months)

Service Size 1"
Connection Charge $425
Amount Included on Water Bill $17.71 (x 24 months)

Service Size 1½"
Connection Charge $700
Amount Included on Water Bill $29.17 (x 24 months)

Service Size 2"
Connection Charge $1,000
Amount Included on Water Bill $41.67 (x 24 months)

23. After customer orientation, what do I do?: Allow up to three (3) +/- weeks for installation of all hardware (service line and reclaim meter). Once the backflow preventer has been installed. Backflow preventer installation is highly dependent on the customers availability.

24. When can I connect to the reclaim service line?: You can connect to the reclaimed service line when city crews have installed both the service meter and backflow preventer. If you have an existing irrigation system you must disconnect it from the current water source before connecting to the reclaimed water service. Please contact the Environmental Control Coordinator’s before disconnecting from your current water supply to avoid any delay in service. If you have a new system, please contact the Environmental Control Coordinator at 321-433-8749, 321-433- 8714 or 321-433-8760 and make sure your reclaimed water service is inspected and online before installing landscape plants or sod.

25. How much pressure will I have?: The approximate pressure will be 40psi – 60psi. If you are installing a new irrigation system, use 40psi as the operating pressure in all design calculations.

26. What is PSI?: PSI stands for pounds per square inch (pressure of force per unit area measurement in PSI).

27. What is GPM?: GPM stands for gallons per minute (flow rating).

28. What will the city look for during inspection of my sprinkler system?: After installation of the backflow preventer, the city will allow a 24-hour adjustment/line flushing period prior to the appointment for inspection. Please refer to your “Reclaimed Water Customer Orientation” form under “Customer Responsibilities” in your orientation packet to find items that will be checked during the inspection. For more information, call the Water Reclamation Facility Monday through Friday from 7 a.m. – 4 p.m.

29. Is there any salt in reclaimed water?: Our chloride level averages around 140 parts per million. The salt content is low enough that reclaimed water will not harm sensitive plants. Reclaimed water has a low iron content that will not stain walkways and buildings.

30. Do I have to abandon my well?: There can be no interconnection between the reclaimed water system and any other system. The well may remain but you must physically disconnect it from the reclaimed water piping. Do not use reclaimed water within 100 feet of all potable water wells. Using reclaimed water vs. a well will eliminate the expense of a well, drilling, pump installation / operation and maintenance cost.

31. Can I irrigate food crops?: You must peel or cook food crops that come in contact with reclaimed water. Water "salad" crops in a way that avoids getting water on the plant / leaves (root zone irrigation).

32. Does reclaimed water smell or stain?: No. Reclaimed water has a very low iron content.

33. Can I use reclaimed water for toilet flushing?: Using reclaimed water for toilet flushing is allowed in commercial or industrial facilities. Reclaimed water cannot be used for toilet flushing in any residential property or dwelling unit where the residents have access to the plumbing system for repairs or modifications.

34. Is reclaimed water safe?: Yes. Reclaimed water is treated so it is safe for incidental human contact such as lawn irrigation.

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